Drilldown: GCXI Metric

Disposition (4)

All (4)

Number (4)

Business Attribute > BA Predictive Routing (2) · Queue > Queue Predictive Routing (2)

None (4)

None (4)

None (4)

None (2) · ??? (2)

None · AG2_QUEUE_*.GPM_ERROR · IF_IRF_GPM_FACT_GI2.AGENT_SCORE · AG2_AGENT_[*].GROUP_COMBINATION_KEY · IF_IRF_GPM_FACT_GI2.WAIT_TIME · AG2_QUEUE_[*].ACCEPTED · AG2_QUEUE_[*].ABANDONED_SHORT · AG2_QUEUE_[*].ABANDONED_STANDARD · AG2_QUEUE_[*].ABANDONED_STANDARD_TIME · AG2_QUEUE_[*].ABANDONED_TIME · AG2_QUEUE_[*].ABANDONED_TIME_MAX · AG2_QUEUE_[*].ACCEPTED_AGENT_THR · AG2_QUEUE_[*].ACCEPTED_AGENT · AG2_QUEUE_[*].ABANDONED · AG2_QUEUE_[*].ACCEPTED_AGENT_TIME · AG2_QUEUE_[*].ACCEPTED_THR · AG2_QUEUE_[*].ACCEPTED_TIME · AG2_QUEUE_[*].ACCEPTED_TIME_MAX · AG2_QUEUE_[*].CLEARED · AG2_QUEUE_[*].CLEARED_STUCK

Other values: ; ? AG2_AGENT_*.CONFERENCE_ RECEIVED AG2_AGENT_*.CONF_ACCEPTED_ENGAGE_TIME+CONF_ACCEPTED_HOLD_TIME AG2_AGENT_*.FOCUS AG2_AGENT_*.FOCUS_TIME AG2_AGENT_*.XFER_ RECEIVED AG2_AGENT_*.XFER_ACCEPTED_ENGAGE_TIME + AG2_AGENT_*.XFER_ACCEPTED_HOLD_TIME AG2_AGENT_*.XFER_ACCEPTED_WARM AG2_AGENT_*.XFER_INITIATED_WARM AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_WRAP_TIME AG2_AGENT_CAMPAIGN_[*].DATE_TIME_KEY AG2_AGENT_CAMPAIGN_[*].PREVIEW AG2_AGENT_CAMPAIGN_[*].PREVIEW_TIME AG2_AGENT_CUSTOMER_TALK_COUNT AG2_AGENT_GRP[*].DATE_TIME_KEY AG2_AGENT_GRP_[*].ACCEPTED AG2_AGENT_GRP_[*].ACCEPTED_THREAD AG2_AGENT_GRP_[*].ACCEPTED_UNIQUE AG2_AGENT_GRP_[*].ACTIONABILITY AG2_AGENT_GRP_[*].ACTIONABILITY_OFFERED AG2_AGENT_GRP_[*].AGENT_DISCONNECT_FIRST AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_HOLD AG2_AGENT_GRP_[*].HOLD_TIME AG2_AGENT_GRP_[*].INFLUENCE AG2_AGENT_GRP_[*].INFLUENCE_OFFERED AG2_AGENT_GRP_[*].INVITE AG2_AGENT_GRP_[*].INVITE_TIME AG2_AGENT_GRP_[*].NOTACCEPTED AG2_AGENT_GRP_[*].OFFERED AG2_AGENT_GRP_[*].REJECTED AG2_AGENT_GRP_[*].RESPONDED_UNIQUE AG2_AGENT_GRP_[*].RESPONSES AG2_AGENT_GRP_[*].REVENUE AG2_AGENT_GRP_[*].REVENUE_OFFERED AG2_AGENT_GRP_[*].SATISFACTION AG2_AGENT_GRP_[*].SATISFACTION_OFFERED AG2_AGENT_GRP_[*].SENTIMENT AG2_AGENT_GRP_[*].SENTIMENT_OFFERED AG2_AGENT_GRP_[*].SHORT AG2_AGENT_GRP_[*].TRANSFER_INIT_AGENT AG2_AGENT_GRP_[*].WRAP AG2_AGENT_GRP_[*].XFER_RECEIVED_ACCEPTED AG2_AGENT_QUEUE-[*].SATISFACTION AG2_AGENT_QUEUE_[*].ACCEPTED AG2_AGENT_QUEUE_[*].ACCEPTED_THREAD AG2_AGENT_QUEUE_[*].ACTIONABILITY AG2_AGENT_QUEUE_[*].ACTIONABILITY_OFFERED AG2_AGENT_QUEUE_[*].AGENT_DISCONNECT_FIRST AG2_AGENT_QUEUE_[*].AGENT_GROUP_COMBINATION_KEY AG2_AGENT_QUEUE_[*].CONFERENCE_INITIATED AG2_AGENT_QUEUE_[*].CONFERENCE_RECEIVED_ACCEPTED AG2_AGENT_QUEUE_[*].CONSULT_INITIATED AG2_AGENT_QUEUE_[*].CONSULT_INITIATED_TIME AG2_AGENT_QUEUE_[*].CONSULT_RCV_ACC_WARM AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_HOLD AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_WRAP AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_ACCEPTED AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_HOLD AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_WRAP AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_WRAP_TIME AG2_AGENT_QUEUE_[*].CONSULT_RESPONSES AG2_AGENT_QUEUE_[*].DATE_TIME_KEY AG2_AGENT_QUEUE_[*].ENGAGE_TIME AG2_AGENT_QUEUE_[*].FOCUS AG2_AGENT_QUEUE_[*].FOCUS_TIME AG2_AGENT_QUEUE_[*].HOLD AG2_AGENT_QUEUE_[*].HOLD_TIME AG2_AGENT_QUEUE_[*].INFLUENCE AG2_AGENT_QUEUE_[*].INFLUENCE_OFFERED AG2_AGENT_QUEUE_[*].INVITE AG2_AGENT_QUEUE_[*].INVITE_TIME AG2_AGENT_QUEUE_[*].NOTACCEPTED AG2_AGENT_QUEUE_[*].OFFERED AG2_AGENT_QUEUE_[*].QUEUE_GROUP_COMBINATION_KEY AG2_AGENT_QUEUE_[*].REJECTED AG2_AGENT_QUEUE_[*].RESPONDED_UNIQUE AG2_AGENT_QUEUE_[*].RESPONSES AG2_AGENT_QUEUE_[*].REVENUE AG2_AGENT_QUEUE_[*].REVENUE_OFFERED AG2_AGENT_QUEUE_[*].SATISFACTION_OFFERED AG2_AGENT_QUEUE_[*].SENTIMENT AG2_AGENT_QUEUE_[*].SENTIMENT_OFFERED AG2_AGENT_QUEUE_[*].TRANSFER_INIT_AGENT AG2_AGENT_QUEUE_[*].WRAP AG2_AGENT_QUEUE_[*].WRAP_TIME AG2_AGENT_QUEUE_[*].XFER_RECEIVED_ACCEPTED AG2_AGENT_[*].ABANDONED_INVITE AG2_AGENT_[*].ACCEPTED AG2_AGENT_[*].ACCEPTED_THREAD AG2_AGENT_[*].ACCEPTED_UNIQUE AG2_AGENT_[*].ACTIONABILITY AG2_AGENT_[*].ACTIONABILITY_OFFERED AG2_AGENT_[*].AGENT_DISCONNECT_FIRST AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED AG2_AGENT_[*].CONFERENCE_RECEIVED_ACCEPTED or AG2_AGENT_GRP_[*].CONFERENCE_RECEIVED_ACCEPTED AG2_AGENT_[*].CONSULT_INITIATED or AG2_AGENT_GRP_[*].CONSULT_INITIATED AG2_AGENT_[*].CONSULT_INITIATED_TIME or AG2_AGENT_GRP_[*].CONSULT_INITIATED_TIME AG2_AGENT_[*].CONSULT_RCV_ACC_WARM or AG2_AGENT_GRP_[*].CONSULT_RCV_ACC_WARM AG2_AGENT_[*].CONSULT_RCV_WARM_HOLD AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP_TIME or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME AG2_AGENT_[*].CONSULT_RECEIVED_ACCEPTED or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ACCEPTED AG2_AGENT_[*].CONSULT_RECEIVED_HOLD or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_HOLD AG2_AGENT_[*].CONSULT_RECEIVED_WRAP or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_WRAP AG2_AGENT_[*].CONSULT_RECEIVED_WRAP_TIME or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_WRAP_TIME AG2_AGENT_[*].CONSULT_RESPONSES or AG2_AGENT_GRP_[*].CONSULT_RESPONSES AG2_AGENT_[*].DATE_TIME_KEY AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME AG2_AGENT_[*].HOLD or AG2_AGENT_GRP_[*].HOLD AG2_AGENT_[*].HOLD_TIME AG2_AGENT_[*].INFLUENCE AG2_AGENT_[*].INFLUENCE / AG2_AGENT_[*].INFLUENCE_OFFERED or AG2_AGENT_GRP_[*].INFLUENCE / AG2_AGENT_GRP_[*].INFLUENCE_OFFERED AG2_AGENT_[*].INFLUENCE_OFFERED AG2_AGENT_[*].INVITE AG2_AGENT_[*].INVITE_TIME AG2_AGENT_[*].NOTACCEPTED AG2_AGENT_[*].OFFERED AG2_AGENT_[*].REJECTED AG2_AGENT_[*].RESPONDED_UNIQUE AG2_AGENT_[*].RESPONSES AG2_AGENT_[*].REVENUE AG2_AGENT_[*].REVENUE_OFFERED AG2_AGENT_[*].SATISFACTION AG2_AGENT_[*].SATISFACTION_OFFERED AG2_AGENT_[*].SENTIMENT AG2_AGENT_[*].SENTIMENT / AG2_AGENT_[*].SENTIMENT_OFFERED or AG2_AGENT_GRP_[*].SENTIMENT / AG2_AGENT_GRP_[*].SENTIMENT_OFFERED AG2_AGENT_[*].SENTIMENT_OFFERED AG2_AGENT_[*].SHORT AG2_AGENT_[*].TRANSFER_INIT_AGENT AG2_AGENT_[*].WRAP AG2_AGENT_[*].XFER_RECEIVED_ACCEPTED AG2_BGS_SESSION_*.CUSTOMER_TERMINATED AG2_BGS_SESSION_*.FAILED AG2_BGS_SESSION_*.INITIATED AG2_BGS_SESSION_*.MESSAGES_RECEIVED AG2_BGS_SESSION_*.MESSAGES_SENT AG2_BGS_SESSION_*.REJECTED AG2_BGS_SESSION_*.SESSION_TIME AG2_CALLBACK_*.ACCEPTED_IMMEDIATE AG2_CALLBACK_*.ACCEPTED_SCHEDULED AG2_CALLBACK_*.ACCEPTED_WAIT_FOR_AGENT AG2_CALLBACK_[*].ABANDONED_WAITING AG2_CALLBACK_[*].ABANDONED_WAITING_TIME AG2_CALLBACK_[*].ABANDONED_WAITING_TIME_MAX AG2_CALLBACK_[*].AGENT_ADDED_TO_IXN AG2_CALLBACK_[*].CALLBACKS AG2_CALLBACK_[*].CALLBACK_ACCEPTED AG2_CALLBACK_[*].CALLBACK_ATTEMPTED AG2_CALLBACK_[*].CALLBACK_ATTEMPTS AG2_CALLBACK_[*].CALLBACK_CANCELLED AG2_CALLBACK_[*].CALLBACK_CONNECTED AG2_CALLBACK_[*].CALLBACK_OFFERED AG2_CALLBACK_[*].CALLBACK_OFFER_TIME AG2_CALLBACK_[*].CALLBACK_OFFER_TIME_MAX AG2_CALLBACK_[*].CALLBACK_RETURNED AG2_CALLBACK_[*].CONNECTED_ATTEMPT1 AG2_CALLBACK_[*].CONNECTED_ATTEMPT2 AG2_CALLBACK_[*].CONNECTED_ATTEMPT3 AG2_CALLBACK_[*].CONNECTED_ATTEMPT4 AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME_MAX AG2_CALLBACK_[*].DATE_TIME_KEY AG2_CALLBACK_[*].ESTABLISH_MEDIA_IXN_TIME_MAX AG2_CALLBACK_[*].EWT_READY_TO_START_IXN AG2_CALLBACK_[*].EWT_READY_TO_START_IXN_MAX AG2_CALLBACK_[*].EWT_WHEN_OFFERED AG2_CALLBACK_[*].EWT_WHEN_OFFERED_MAX AG2_CALLBACK_[*].EWT_WHEN_OFFERED_MIN AG2_CALLBACK_[*].FORCE_DIALED AG2_CALLBACK_[*].IXN_REQ_AGENT AG2_CALLBACK_[*].POS_READY_TO_START_IXN AG2_CALLBACK_[*].POS_READY_TO_START_IXN_MAX AG2_CALLBACK_[*].POS_WHEN_OFFERED AG2_CALLBACK_[*].POS_WHEN_OFFERED_MAX AG2_CALLBACK_[*].POS_WHEN_OFFERED_MIN AG2_CALLBACK_[*].SAVED_TIME AG2_CALLBACK_[*].TIMEOUT_WAITING AG2_CALLBACK_[*].WAIT_AGENT_OFFLINE_TIME AG2_CALLBACK_[*].WAIT_AGENT_OFFLINE_TIME_MAX AG2_CALLBACK_[*].XFER_TO_AGENT_FAIL_CONN AG2_CALLBACK_[*].XFER_TO_AGENT_FAIL_NOCONN AG2_CAMPAIGN_[*].ANSWERS AG2_CAMPAIGN_[*].ANSW_MACHINE AG2_CAMPAIGN_[*].ATTEMPTS AG2_CAMPAIGN_[*].BUSY AG2_CAMPAIGN_[*].CALLBKS_COMPL AG2_CAMPAIGN_[*].CALLBKS_MISSED AG2_CAMPAIGN_[*].CALLBKS_SCHED AG2_CAMPAIGN_[*].CANCEL AG2_CAMPAIGN_[*].CPD AG2_CAMPAIGN_[*].CPD_DIAL AG2_CAMPAIGN_[*].CPD_DIAL_TIME_MS AG2_CAMPAIGN_[*].CPD_TIME_MS AG2_CAMPAIGN_[*].CPD_TRANSFER AG2_CAMPAIGN_[*].CPD_TRANSFER_TIME_MS AG2_CAMPAIGN_[*].DIAL_DROPPED AG2_CAMPAIGN_[*].DIAL_MADE AG2_CAMPAIGN_[*].DO_NOT_CALL AG2_CAMPAIGN_[*].FAXMODEM_DETECT AG2_CAMPAIGN_[*].NO_ANSWER AG2_CAMPAIGN_[*].NO_RPC AG2_CAMPAIGN_[*].OVERDIAL AG2_CAMPAIGN_[*].PER_CALLBK_COMPL AG2_CAMPAIGN_[*].PER_CALLBK_MISS AG2_CAMPAIGN_[*].PER_CALLBK_SCHED AG2_CAMPAIGN_[*].PORT_UNAVAILABLE AG2_CAMPAIGN_[*].SIT_DETECTED AG2_CAMPAIGN_[*].SIT_INVALID_NUM AG2_CAMPAIGN_[*].SIT_NO_CIRCUIT AG2_CAMPAIGN_[*].SIT_OPER_INTER AG2_CAMPAIGN_[*].SIT_REORDER AG2_CAMPAIGN_[*].SIT_UNKNOWN AG2_CAMPAIGN_[*].SIT_VACANT AG2_CHAT_AGENT.ACCEPTED AG2_CHAT_AGENT.ACCEPTED_LONG AG2_CHAT_AGENT.ACCEPTED_SHORT AG2_CHAT_AGENT.INVITE_ACC_TIME AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX AG2_CHAT_AGENT_*.ACCEPTED_UNIQUE AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_ENGAGE_TIME AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_HOLD_TIME AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP_TIME AG2_CHAT_AGENT_*.CONSULT_RECEIVED_ENGAGE_TIME AG2_CHAT_AGENT_*.CONSULT_RECEIVED_HOLD_TIME AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP_TIME AG2_CHAT_AGENT_*.ENGAGE_TIME AG2_CHAT_AGENT_*.FOCUS AG2_CHAT_AGENT_*.FOCUS_TIME AG2_CHAT_AGENT_*.HOLD_TIME AG2_CHAT_AGENT_*.OFFERED AG2_CHAT_AGENT_*.REJECTED AG2_CHAT_AGENT_*.WRAP_TIME AG2_CHAT_AGENT_GRP.ACCEPTED AG2_CHAT_AGENT_GRP.ACCEPTED_LONG AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX AG2_CHAT_SESSION_*.SESSION_TIME AG2_CHAT_STATS.SESSIONS_MISSED AG2_CHAT_STATS_*.ABANDONED_WAITING_TIME AG2_CHAT_STATS_*.ACTIVE_IDLE AG2_CHAT_STATS_*.ACTIVE_IDLE_TIME AG2_CHAT_STATS_*.AGENTS AG2_CHAT_STATS_*.AGENT_REPLY_TIME AG2_CHAT_STATS_*.AGENT_RESPONSES AG2_CHAT_STATS_*.AGENT_RESPONSE_TIME_MAX AG2_CHAT_STATS_*.AGENT_WAIT AG2_CHAT_STATS_*.AGENT_WAIT_TIME AG2_CHAT_STATS_*.AGENT_WAIT_TIME_MAX AG2_CHAT_STATS_*.ASYNC_IDLE AG2_CHAT_STATS_*.ASYNC_IDLE_TIME AG2_CHAT_STATS_*.BOTS AG2_CHAT_STATS_*.CUSTOMER_RESPONSES AG2_CHAT_STATS_*.CUSTOMER_RESPONSE_TIME AG2_CHAT_STATS_*.CUSTOMER_RESPONSE_TIME_MAX AG2_CHAT_STATS_*.CUSTOMER_TERMINATED AG2_CHAT_STATS_*.CUSTOMER_WAIT AG2_CHAT_STATS_*.CUSTOMER_WAIT_TIME AG2_CHAT_STATS_*.CUSTOMER_WAIT_TIME_MAX AG2_CHAT_STATS_*.DORMANT AG2_CHAT_STATS_*.DORMANT_TIME AG2_CHAT_STATS_*.FIRST_AGENT_WAIT_TIME AG2_CHAT_STATS_*.FIRST_BOT_WAIT_TIME AG2_CHAT_STATS_*.FIRST_RESPONSE_WAIT_TIME AG2_CHAT_STATS_*.FIRST_TOUCH_RESOLUTION AG2_CHAT_STATS_*.HANDLE_INTERVAL AG2_CHAT_STATS_*.HANDLE_TIME AG2_CHAT_STATS_*.MSG_FROM_AGENTS AG2_CHAT_STATS_*.MSG_FROM_AGENTS_SIZE AG2_CHAT_STATS_*.MSG_FROM_BOT AG2_CHAT_STATS_*.MSG_FROM_BOT_SIZE AG2_CHAT_STATS_*.MSG_FROM_CUSTOMERS AG2_CHAT_STATS_*.MSG_FROM_CUSTOMERS_SIZE AG2_CHAT_STATS_*.PARKING_DURATION AG2_CHAT_STATS_*.PARKING_DURATION_MAX AG2_CHAT_STATS_*.SESSIONS AG2_CHAT_STATS_*.SESSIONS_AGENT_TERMINATED AG2_CHAT_STATS_*.SESSIONS_DISCONNECTED AG2_CHAT_STATS_*.SESSIONS_INACTIVE AG2_CHAT_STATS_*.SESSIONS_PARKED AG2_CHAT_STATS_*.SESSIONS_PARKED_LONG AG2_CHAT_STATS_*.SESSIONS_PARKED_SHORT AG2_CHAT_STATS_*.SESSIONS_TRANSFERRED (SESSIONS_TRANSFERRED = sum(case when sf.AGENTS_COUNT> 1 then 1 else 0 end)) AG2_CHAT_STATS_*.SESSIONS_WITH_BOT AG2_CHAT_STATS_*.SESSION_ENDED_NORMALLY AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT AG2_CHAT_THREAD_STATS.AGENT_REPLY_DURATION AG2_CHAT_THREAD_STATS.ENGAGEMENTS AG2_CHAT_THREAD_STATS.HANDLE_DURATION AG2_CHAT_THREAD_STATS.MSG_FROM_AGENTS AG2_CHAT_THREAD_STATS.MSG_FROM_AGENTS_SIZE AG2_CHAT_THREAD_STATS.MSG_FROM_CUSTOMERS AG2_CHAT_THREAD_STATS.MSG_FROM_CUSTOMERS_SIZE ??? AG2_CHAT_THREAD_STATS.SESSIONS AG2_CHAT_THREAD_STATS.THREADS AG2_COBROWSE_AGENT_*.ENTERED AG2_COBROWSE_AGENT_*.HANDLE_TIME AG2_COBROWSE_AGENT_*.INTERACTIONS AG2_COBROWSE_AGENT_*.RW_SESSIONS AG2_COBROWSE_AGENT_*.SESSIONS AG2_ID_*. XFER_ACCEPTED AG2_ID_*. XFER_ACCEPTED_WARM AG2_ID_*.ABANDONED AG2_ID_*.ABANDONED_INVITE AG2_ID_*.ABANDONED_STANDARD_TIME AG2_ID_*.ABANDONED_TIME AG2_ID_*.ABANDONED_TIME_MAX AG2_ID_*.ACCEPTED AG2_ID_*.ACCEPTED_AGENT AG2_ID_*.ACCEPTED_AGENT_TIME AG2_ID_*.ACCEPTED_THR AG2_ID_*.ACCEPTED_THREAD AG2_ID_*.ACCEPT_TIME AG2_ID_*.ACCEPT_TIME_AGENT_MAX AG2_ID_*.ACTIONABILITY AG2_ID_*.ACTIONABILITY_ENTERED AG2_ID_*.CONFERENCE_INIT_AGENT AG2_ID_*.CONSULT_RCV_ACC_WARM AG2_ID_*.CONSULT_RCV_WARM_HOLD AG2_ID_*.CONSULT_RCV_WARM_HOLD_TIME AG2_ID_*.CONSULT_RCV_WARM_INVITE AG2_ID_*.CONSULT_RCV_WARM_INVITE_TIME AG2_ID_*.CONSULT_RCV_WARM_WRAP AG2_ID_*.CONSULT_RCV_WARM_WRAP_TIME AG2_ID_*.CONSULT_RECEIVED_ACCEPTED AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME AG2_ID_*.CONSULT_RECEIVED_ENGAGE_WARM_TIME AG2_ID_*.CONSULT_RECEIVED_HOLD AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME AG2_ID_*.CONSULT_RECEIVED_INVITE AG2_ID_*.CONSULT_RECEIVED_INVITE_TIME AG2_ID_*.CONSULT_RECEIVED_WRAP AG2_ID_*.CONSULT_RESPONSES AG2_ID_*.DATE_TIME_KEY AG2_ID_*.DEFERRED AG2_ID_*.ENGAGE_TIME AG2_ID_*.ENTERED AG2_ID_*.ENTERED_OBJ_RES AG2_ID_*.ENTERED_THREAD AG2_ID_*.FINISHED AG2_ID_*.FINISHED_RESPONSE AG2_ID_*.FINISHED_THR AG2_ID_*.FINISH_RESPONSE_TIME AG2_ID_*.FINISH_TIME AG2_ID_*.FIRST_RESPONSE_TIME AG2_ID_*.FOCUS AG2_ID_*.FOCUS_TIME AG2_ID_*.GPM_ACTIVE AG2_ID_*.HOLD AG2_ID_*.HOLD_TIME AG2_ID_*.INFLUENCE AG2_ID_*.INFLUENCE_ENTERED AG2_ID_*.INVITE AG2_ID_*.INVITE_TIME AG2_ID_*.RESPONDED AG2_ID_*.RESPONDED_THR AG2_ID_*.RESPONSES AG2_ID_*.REVENUE AG2_ID_*.SATISFACTION AG2_ID_*.SATISFACTION_ENTERED AG2_ID_*.SENTIMENT AG2_ID_*.SENTIMENT_ENTERED AG2_ID_*.SHORT_ABANDONED AG2_ID_*.TRANSFER_INIT_AGENT AG2_ID_*.WRAP AG2_ID_*.WRAP_TIME AG2_ID_*.XFER_ INIT_AGENT_WARM AG2_ID_FCR_*.ACCEPTED_FCR AG2_I_AGENT_*.AGENT_SCORE AG2_I_AGENT_*.GPM_ACTIVE AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY AG2_I_AGENT_[*].NOT_READY_IN AG2_I_AGENT_[*].NOT_READY_IN_TIME AG2_I_AGENT_[*].NOT_READY_OUT AG2_I_AGENT_[*].NOT_READY_OUT_TIME AG2_I_AGENT_[*].WRAP AG2_I_AGENT_[*].WRAP_IN AG2_I_AGENT_[*].WRAP_IN_TIME AG2_I_AGENT_[*].WRAP_OUT AG2_I_AGENT_[*].WRAP_OUT_TIME AG2_I_AGENT_[*].WRAP_TIME AG2_I_SESS_STATE_*.READY_TIME AG2_I_SESS_STATE_[*].ACTIVE_TIME AG2_I_SESS_STATE_[*].BUSY AG2_I_SESS_STATE_[*].BUSY_TIME AG2_I_SESS_STATE_[*].NOT_READY AG2_I_SESS_STATE_[*].NOT_READY_TIME AG2_I_SESS_STATE_[*].READY AG2_I_STATE_RSN_*.STATE_RSN AG2_I_STATE_RSN_[*].STATE_RSN (when State Type Code = “NOTREADY”) AG2_I_STATE_RSN_[*].STATE_RSN_TIME (when State Type Code = “NOTREADY”) AG2_QUEUE_*.CONSULT_ABANDONED_SHORT AG2_QUEUE_*.GPR_ACTIVE AG2_QUEUE_ABN_* AG2_QUEUE_ABN_[*].ABANDONED_STI_2 AG2_QUEUE_ABN_[*].ABANDONED_STI_<X> (where <X> is a value between 1 and 20 AG2_QUEUE_ABN_[*].DATE_TIME_KEY AG2_QUEUE_ABN_[*].GROUP_COMBINATION_KEY AG2_QUEUE_ACC_AGENT_*.ACCEPTED_AGENT AG2_QUEUE_ACC_AGENT_[*].ACCEPTED_AGENT_STI_2 AG2_QUEUE_ACC_AGENT_[*].ACCEPTED_AGENT_STI_<X> (where <X> is a value between 1 and 20 AG2_QUEUE_ACC_AGENT_[*].DATE_TIME_KEY AG2_QUEUE_ACC_AGENT_[*].GROUP_COMBINATION_KEY AG2_QUEUE_GRP_*.CONSULT_ABANDONED_SHORT AG2_QUEUE_GRP_*.GPM_ERROR AG2_QUEUE_GRP_*.GPR_ACTIVE AG2_QUEUE_GRP_YEAR_[*].CONSULT_ENTERED AG2_QUEUE_GRP_[*].ABANDONED AG2_QUEUE_GRP_[*].ABANDONED_INVITE AG2_QUEUE_GRP_[*].ABANDONED_SHORT AG2_QUEUE_GRP_[*].ABANDONED_STANDARD AG2_QUEUE_GRP_[*].ABANDONED_STANDARD_TIME AG2_QUEUE_GRP_[*].ABANDONED_TIME AG2_QUEUE_GRP_[*].ABANDONED_TIME_MAX AG2_QUEUE_GRP_[*].ACCEPTED AG2_QUEUE_GRP_[*].ACCEPTED_AGENT AG2_QUEUE_GRP_[*].ACCEPTED_AGENT_THR AG2_QUEUE_GRP_[*].ACCEPTED_AGENT_TIME AG2_QUEUE_GRP_[*].ACCEPTED_THR AG2_QUEUE_GRP_[*].ACCEPTED_TIME AG2_QUEUE_GRP_[*].ACCEPTED_TIME_MAX AG2_QUEUE_GRP_[*].CLEARED AG2_QUEUE_GRP_[*].CLEARED_STUCK AG2_QUEUE_GRP_[*].CLEARED_TIME AG2_QUEUE_GRP_[*].CLEARED_TIME_MAX AG2_QUEUE_GRP_[*].CONFERENCE_INIT_AGENT AG2_QUEUE_GRP_[*].CONSULT_ABANDONED AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_INVITE AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_STANDARD AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_TIME AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_TIME_MAX AG2_QUEUE_GRP_[*].CONSULT_ABN_STANDARD_TIME AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_THR AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_TIME AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_THR AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME_MAX AG2_QUEUE_GRP_[*].CONSULT_CLEARED AG2_QUEUE_GRP_[*].CONSULT_CLEARED_STUCK AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME_MAX AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME_MAX AG2_QUEUE_GRP_[*].CONSULT_RCV_ACC_WARM AG2_QUEUE_GRP_[*].CONSULT_RCV_ACC_WARM_TIME AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE_TIME AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ACCEPTED AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE_TIME AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP_TIME AG2_QUEUE_GRP_[*].CONSULT_REDIRECTED AG2_QUEUE_GRP_[*].CONSULT_ROUTED_OTHER AG2_QUEUE_GRP_[*].CONSULT_TRANSFER_INIT_AGENT AG2_QUEUE_GRP_[*].DATE_TIME_KEY AG2_QUEUE_GRP_[*].DISTRIBUTED_ AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME_MAX AG2_QUEUE_GRP_[*].ENGAGE_TIME AG2_QUEUE_GRP_[*].ENTERED AG2_QUEUE_GRP_[*].HOLD AG2_QUEUE_GRP_[*].HOLD_TIME AG2_QUEUE_GRP_[*].INVITE AG2_QUEUE_GRP_[*].INVITE_TIME AG2_QUEUE_GRP_[*].REDIRECTED AG2_QUEUE_GRP_[*].ROUTED_OTHER AG2_QUEUE_GRP_[*].TRANSFER_INIT_AGENT AG2_QUEUE_GRP_[*].WRAP AG2_QUEUE_GRP_[*].WRAP_TIME AG2_QUEUE_[*].ABANDONED_INVITE AG2_QUEUE_[*].CLEARED_TIME AG2_QUEUE_[*].CLEARED_TIME_MAX AG2_QUEUE_[*].CONFERENCE_INIT_AGENT AG2_QUEUE_[*].CONSULT_ABANDONED AG2_QUEUE_[*].CONSULT_ABANDONED_INVITE AG2_QUEUE_[*].CONSULT_ABANDONED_STANDARD AG2_QUEUE_[*].CONSULT_ABANDONED_TIME AG2_QUEUE_[*].CONSULT_ABANDONED_TIME_MAX AG2_QUEUE_[*].CONSULT_ABN_STANDARD_TIME AG2_QUEUE_[*].CONSULT_ACCEPTED AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_THR AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_TIME AG2_QUEUE_[*].CONSULT_ACCEPTED_THR AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME_MAX AG2_QUEUE_[*].CONSULT_CLEARED AG2_QUEUE_[*].CONSULT_CLEARED_STUCK AG2_QUEUE_[*].CONSULT_CLEARED_TIME AG2_QUEUE_[*].CONSULT_CLEARED_TIME_MAX AG2_QUEUE_[*].CONSULT_DISTRIBUTED AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME_MAX AG2_QUEUE_[*].CONSULT_ENTERED AG2_QUEUE_[*].CONSULT_RCV_ACC_WARM AG2_QUEUE_[*].CONSULT_RCV_ACC_WARM_TIME AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE_TIME AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME AG2_QUEUE_[*].CONSULT_RECEIVED_ACCEPTED AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE_TIME AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP_TIME AG2_QUEUE_[*].CONSULT_REDIRECTED AG2_QUEUE_[*].CONSULT_ROUTED_OTHER AG2_QUEUE_[*].CONSULT_TRANSFER_INIT_AGENT AG2_QUEUE_[*].DATE_TIME_KEY AG2_QUEUE_[*].DISTRIBUTED_ AG2_QUEUE_[*].DISTRIBUTED_TIME AG2_QUEUE_[*].DISTRIBUTED_TIME_MAX AG2_QUEUE_[*].ENGAGE_TIME AG2_QUEUE_[*].ENTERED AG2_QUEUE_[*].GROUP_COMBINATION_KEY AG2_QUEUE_[*].HOLD AG2_QUEUE_[*].HOLD_TIME AG2_QUEUE_[*].INVITE AG2_QUEUE_[*].INVITE_TIME AG2_QUEUE_[*].REDIRECTED AG2_QUEUE_[*].ROUTED_OTHER AG2_QUEUE_[*].TRANSFER_INIT_AGENT AG2_QUEUE_[*].WRAP AG2_QUEUE_[*].WRAP_TIME AG2_SDR_ACTIVITY_*.DURATION AG2_SDR_BOT_*. AGENT_ROUTED AG2_SDR_BOT_*. BOT_FAILED AG2_SDR_BOT_*. DN_ROUTED AG2_SDR_BOT_*. INTENTS AG2_SDR_BOT_*. QUEUE_ABANDONED AG2_SDR_BOT_*. SS_ABANDONED AG2_SDR_BOT_*. SS_BOTS_DURATION AG2_SDR_BOT_*. SS_BOTS_ENTERED AG2_SDR_BOT_*.BOT_ENTERED AG2_SDR_BOT_*.BOT_SUCCESS AG2_SDR_BOT_*.ENTERED AG2_SDR_BOT_*.INTENTS_DURATION AG2_SDR_BOT_*.SS_DURATION AG2_SDR_BOT_*.SS_ENTERED AG2_SDR_SESSION_*.AGENT_ROUTED AG2_SDR_SESSION_*.AS_DURATION AG2_SDR_SESSION_*.AS_ENTERED AG2_SDR_SESSION_*.AS_TRANSFERRED AG2_SDR_SESSION_*.DATE_TIME_KEY AG2_SDR_SESSION_*.DN_ROUTED AG2_SDR_SESSION_*.QUEUE_ABANDONED AG2_SDR_SESSION_*.SESSIONS AG2_SDR_SESSION_*.SS_CONTAINED AG2_SDR_SESSION_*.SS_DURATION AG2_SDR_SESSION_*.SS_ENTERED AG2_SDR_SESS_*.DATE_TIME_KEY AG2_SDR_SESS_BLOCK_*.BLOCKS AG2_SDR_SESS_BLOCK_*.DURATION AG2_SDR_SESS_BLOCK_*.NO_INPUT_ERROR AG2_SDR_SESS_BLOCK_*.NO_MATCH_ERROR AG2_SDR_SESS_BLOCK_*.STRIKEOUT AG2_SDR_SESS_BLOCK_*.SUCCESS AG2_SDR_SESS_MILESTONE_*.DATE_TIME_KEY AG2_SDR_SURVEY_*.ANSWERED AG2_SDR_SURVEY_*.NO_INPUT_ERROR AG2_SDR_SURVEY_*.SURVEY_COUNT AGR_SCFG.INT_VAL_01 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_02 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_03 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_04 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_05 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_06 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_07 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_08 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_09 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_10 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_11 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_12 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_13 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_14 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_15 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_16 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_17 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_18 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_19 (These are internal tables that store time ranges for different media.) AGT_SDR_ACTIVITY_*.ACTIVITIES BDS_NAMED_AGENTS.RESOURCE_KEY CALLBACK_FACT_GI2.ABANDONED_WAITING CALLBACK_FACT_GI2.AGENT_ADDED_TO_IXN CALLBACK_FACT_GI2.CALLBACK_ACCEPTED CALLBACK_FACT_GI2.CALLBACK_ACCEPTED_TS_TIME CALLBACK_FACT_GI2.CALLBACK_ATTEMPTS CALLBACK_FACT_GI2.CALLBACK_OFFERED CALLBACK_FACT_GI2.CALLBACK_OFFERED_TS_TIME CALLBACK_FACT_GI2.CALLBACK_OFFERS_PER_SESSION CALLBACK_FACT_GI2.CALLBACK_OFFER_TIME CALLBACK_FACT_GI2.CONN_WAITING_AGENT_TIME CALLBACK_FACT_GI2.CUSTOMER_CONNECTED_TS_TIME CALLBACK_FACT_GI2.CUSTOMER_READY_TO_START_IXN_TS_TIME CALLBACK_FACT_GI2.DESIRED_TIME_TS CALLBACK_FACT_GI2.DESIRED_TS_TIME CALLBACK_FACT_GI2.ESTABLISH_MEDIA_IXN_TIME CALLBACK_FACT_GI2.ESTABLISH_TIME CALLBACK_FACT_GI2.EWT_READY_TO_START_IXN CALLBACK_FACT_GI2.EWT_WHEN_OFFERED CALLBACK_FACT_GI2.IXN_REQ_AGENT CALLBACK_FACT_GI2.LAST_CALLBACK_OFFERED_TS_TIME CALLBACK_FACT_GI2.LAST_CALLBACK_OFFER_TIME CALLBACK_FACT_GI2.POS_READY_TO_START_IXN CALLBACK_FACT_GI2.POS_WHEN_OFFERED CALLBACK_FACT_GI2.PUSH_DELIVERY_CONFRMD_TS_TIME CALLBACK_FACT_GI2.READY_START_MEDIA_TS_TIME CALLBACK_FACT_GI2.SERVICE_START_TS_TIME CALLBACK_FACT_GI2.START_DATE_TIME_KEY CALLBACK_FACT_GI2.TIMEOUT_WAITING CALLBACK_FACT_GI2.WAIT_AGENT_OFFLINE_TIME CALLBACK_FACT_GI2.XFER_TO_AGENT_FAILED Calculated based on AGT_I_MN_SESS_STATE.READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. Calculated based on the (Activity > Queue) Wrap Time and Activity > Wrap metrics. Calculated based on the AGT_I_MN_SESS_STATE.BUSY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. Calculated based on the AGT_I_MN_SESS_STATE.NOT_READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. Calculated based on the Wrap Time and Wrap Activity metrics. Calculated based onthe Not Ready In Time Interaction State and the Not Ready Time Summarized State metrics. ETL_AUDIT.EXTRACTED_EVENTS_AMOUNT GPM_FACT.AGENT_SCORE IF_IRF_GPM_FACT_GI2.ABANDONED IF_IRF_GPM_FACT_GI2.ABANDONED_TIME IF_IRF_GPM_FACT_GI2.AGENT_RANK IF_IRF_GPM_FACT_GI2.CONF_INIT_TALK_DURATION IF_IRF_GPM_FACT_GI2.CONF_JOIN_TALK_DURATION IF_IRF_GPM_FACT_GI2.CUSTOMER_ACW_DURATION IF_IRF_GPM_FACT_GI2.CUSTOMER_DIAL_DURATION IF_IRF_GPM_FACT_GI2.CUSTOMER_HOLD DURATION IF_IRF_GPM_FACT_GI2.CUSTOMER_RING_DURATION IF_IRF_GPM_FACT_GI2.CUSTOMER_TALK_DURATION IF_IRF_GPM_FACT_GI2.GLOBAL_SCORE IF_IRF_GPM_FACT_GI2.MAX_SCORE IF_IRF_GPM_FACT_GI2.MEDIAN_SCORE IF_IRF_GPM_FACT_GI2.MESSAGE IF_IRF_GPM_FACT_GI2.MIN_SCORE IF_IRF_GPM_FACT_GI2.QUEUE_DURATION IF_IRF_GPM_FACT_GI2.REVENUE IF_IRF_GPM_FACT_GI2.ROUTING_POINT_DURATION IF_IRF_GPM_FACT_GI2.TARGET_SIZE IF_IRF_GPM_FACT_GI2.TRANSFER_INIT_AGENT INTERACTION_RESOURCE_FACT_GI2.ABANDONED INTERACTION_RESOURCE_FACT_GI2.ABANDONED_TIME INTERACTION_RESOURCE_FACT_GI2.CONF_INIT_TALK_DURATION INTERACTION_RESOURCE_FACT_GI2.CONF_JOIN_TALK_DURATION INTERACTION_RESOURCE_FACT_GI2.CONS_INIT_TALK_DURATION INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_ACW_DURATION INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_DIAL_DURATION INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_HOLD_DURATION INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_RING_DURATION INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_TALK_DURATION INTERACTION_RESOURCE_FACT_GI2.QUEUE_DURATION INTERACTION_RESOURCE_FACT_GI2.ROUTING_POINT_DURATION INTERACTION_RESOURCE_FACT_GI2.TRANSFER_INITIATED_AGENT INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION_RCV INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION_RCV INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION_RCV INTERACTION_RES_FACT_TRNSFR_GI2.QUEUE_DURATION INTERACTION_RES_FACT_TRNSFR_GI2.QUEUE_DURATION_RCV IRF_USER_DATA_GEN_1.REVENUE IRF_USER_DATA_GEN_1.SATISFACTION IRF_USER_DATE_GEN_1.SATISFACTION IWD_AGG_TASK_*.CMPL_TASK_ASSIGN_TIME IWD_AGG_TASK_*.CMPL_TASK_PRE_SRC_TIME IWD_AGG_TASK_*.CMPL_TASK_SRC_TIME IWD_AGG_TASK_*.COMPLETED_OVERDUE IWD_AGG_TASK_*.COMPL_TASK_COMPLETE_TIME IWD_AGG_TASK_*.COMPL_TASK_COUNT IWD_AGG_TASK_*.NEW_TASK_COUNT IWD_AGG_TASK_*.TOTAL_OVERDUE_TASK_COUNT IWD_AGG_TASK_*.TOTAL_PENDING_TASK_COUNT IWD_AGG_TASK_AGENT_*.MAX_WORK_TIME IWD_AGG_TASK_AGENT_*.MIN_WORK_TIME IWD_AGG_TASK_AGENT_*.TASK_WORK_COUNT IWD_AGG_TASK_AGENT_*.WORK_TIME IWD_AGG_TASK_EMAIL.CMPL_QA_REVIEW_COUNT IWD_AGG_TASK_EMAIL.CMPL_STANDARD_RESPONSE_COUNT IWD_AGG_TASK_EMAIL.CMPL_TASK_COUNT IWD_AGG_TASK_EMAIL.NEW_TASK_COUNT IWD_AGG_TASK_EMAIL.TOTAL_PENDING_TASK_COUNT IWD_AGG_TASK_QUEUE_*.ENTERED_TASK_COUNT IWD_AGG_TASK_QUEUE_*.EXITED_TASK_COUNT IXN_RESOURCE_STATE_FACT_GI2.START_DATE_TIME_KEY RESOURCE_GROUP_FACT_GI2.START_DATE_TIME_KEY SDR_SESSION_FACT.INPUT_COUNT SDR_SESSION_FACT.MENU_COUNT SM_RES_SESSION_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY SM_RES_SESSION_FACT_GI2.TOTAL_DURATION SM_RES_STATE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY SM_RES_STATE_FACT_GI2.START_DATE_TIME_KEY SM_RES_STATE_FACT_GI2.TOTAL_DURATION SM_RES_STATE_REASON_FACT_GI2.TOTAL_DURATION and so on ) corresponding to the number of this threshold min(AG2_CALLBACK_[*].SAVED_TIME) such as AG2_QUEUE_ABN_[*].ABANDONED_STI_1 such as AG2_QUEUE_ACC_AGENT_[*].ACCEPTED_AGENT_STI_1

None (4)

None (4)

yes (4)

yes (4)

None (4)

None (4)

BusinessAttributeBAPredictiveRoutingError (2) · QueueQueuePredictiveRoutingError (2)