Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Designer > Session Milestone or Queue or Queue > Queue User Data Example

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folder:
Business Attribute (2) · Designer > Session (2) · Service Objects (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
None (4) · Char (2) · Character (4) · Number (2) · Text (6)
form:
None (6) · CallTypeDESC (2) · Country Code (2) · Final Disposition Type (2) · Language Code (2) · Media Name Code (2) · Media Type (2) · User Disposition Type (2)
lov:
None (4) · categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · influencecategoryname_lov (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (6) · ??? (2) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)
dbTable:
AG2_AGENT_*.USER_DATA_KEY1 (2) · AG2_AGENT_GRP_*.USER_DATA_KEY1 (2) · AG2_AGENT_QUEUE_*.USER_DATA_KEY1 (2) · AG2_ID_*.USER_DATA_KEY1 (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · SDR_CALL_DISPOSITION.DISPOSITION_CATEGORY (2) · SDR_CALL_DISPOSITION.FINAL_DISPOSITION (2) · SDR_CALL_TYPE.CALL_TYPE (2) · SDR_ENTRY_POINT.DNIS (2) · SDR_EXIT_POINT.APPLICATION_EXIT_POINT (2) · SDR_GEO_LOCATION.COUNTRY.NAME (2) · SDR_GEO_LOCATION.REGION (2) · SDR_LANGUAGE.LANGUAGE_NAME (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2) · USER_DATA_GEN_ES.CLASSIFY_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.CLASSIFY_SENTIMENT_CTGNAME (2) · USER_DATA_GEN_ES.CTGNAME (2) · USER_DATA_GEN_ES.GEN_ES_ID (2) · USER_DATA_GEN_ES.SCREEN_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.SCREEN_SENTIMENT_CTGNAME (2)
usedIn:
Other values:
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DesignerSessionCallType (2) · DesignerSessionCountry (2) · DesignerSessionDNIS (2) · DesignerSessionExitPoint (2) · DesignerSessionFinalDisposition (2) · DesignerSessionLanguage (2) · DesignerSessionRegion (2) · DesignerSessionUserDisposition (2) · ServiceObjectsMediaType (2) · UserDataExampleCategory (2) · UserDataExampleCategoryKey (2) · UserDataExampleClassifyActionabilityCategory (2) · UserDataExampleClassifySentimentCategory (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2) · UserDataExampleInfluenceCategory (2) · UserDataExampleScreenActionabilityCategory (2) · UserDataExampleScreenSentimentCategory (2)

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