Drilldown: GCXI Attribute

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GCXI Attribute > dbTable : FORECAST_DATE_TIME.LABEL_YYYY_MM_DD or INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT or INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR

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folder:
Business Attribute (2) · Co-browse (2) · Detail > Handling Attempt (2) · Detail > Transfer (2) · Time (2)
displaysInFolder:
None (6) · Agent > Activity (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
Character (2) · Number (4) · Text (4)
form:
None (8)
lov:
None (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (4) · none (4)
internalMetricID:
None (4) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) · F_DAY, DAY (2)
dbTable: (Click arrow to add another value)
usedIn:
Business Metrics Executive Report (4) · Interaction Volume Business Attribute Email Report (4) · Agent Activity (4) · Agent Group Business Attribute Report (4) · Task Volume Report (4) · Contact Center Report (4) · Interaction Volume Business Attribute Report (4)
Other values:
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
BusinessAttributeBusinessResult (2) · BusinessAttributeSourceBusinessResult (2) · CobrowseIrfAnchor (2) · DetailHandlingAttemptIrfAnchor (2) · TimeDay (2)

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