Drilldown: EOL

Genesys Engage on-premises (7)

7.6 (2) · 8.0 (2) · 8.1 (1) · 8.1.0 (2) · 8.1.1 (2) · 8.1.x (1) · 8.5 (2)

Product (7)

Gplus Adapter for Teleopti WFM · Gplus Adapter for Verint WFM · Gplus Adapter for Aspect WFM · Gplus Adapter for IEX WFM · Genesys Interactive Insights (GI2) · Speech & Text Analytics (SpeechMiner) · Gplus Adapter for Siebel CRM · Gplus Adapter for IEX TotalView · Genesys Training Manager · intelligent Workload Distribution (iWD) · Genesys Skills Assessor · HA - AIModule for ASR & TTS · Genesys Voice Platform · Genesys Interactive Insights iWD · Real-time Metrics Engine · Genesys Info Mart · HA - Genesys Voice Platform · Genesys Express · IVR SDK · Gplus Adapter for SAP ERP

Other values: ; 3rd Party Fax to iWD Upgrade 3rd Party Work Items 3rd Party Work Items to iWD Upgr. AI-powered Forecasting & Scheduling AIModule for ASR & TTS Advisors Genesys Adapter Advisors Platform Agent Advisor Agent Connector Apple Business Chat Plug-in for WDE Blue Pumpkin Integration CC Analyzer CC Analyzer/CCPulse+ CC Pulse+ CC Pulse+ Templates CCA Reporting Templates CCON to Info Mart Upgrade CCPulse and CCPulse+ CCPulse+ Templates CTI AIM (Cisco) CX Contact Call Center Advisor - Mobile Edition Call Concentrator Call Qualification Parking CallPath Chat API (Genesys Mobile Services) Classification Server Cloud Contact Center Chat Co-browse Composer Contact Center Analyzer (CCA) Contact Center/Workforce Advisor Customer Interaction Portal DMS Driver for Apple Business Chat DMS Drivers for Facebook & Twitter Data Mart Data Modeling Assistant Data Sourcer Digital Messaging Server Discover / Skills Database Email Server Enterprise SDK Expert Contact Federated Customer Service Framework to CIM - Upgrade - MS & SS GVP - Multi-tenancy GVP - Quality Advisor GVP - Video GVP H323 Interface GVP Network Management GVP: Voice App. Reporter SDK Genesys 6.x Genesys 7.0 Genesys 7.1 Genesys 7.2 (all products with exceptions) Genesys 7.5 (all products with exceptions) Genesys 7.6 (all products with 7.6 versions) Genesys 8.x (all products) Genesys Administrator Genesys Agent Desktop Genesys Agent Scripting Genesys App Automation Platform (GAAP) Genesys Business Edition Premise (BEP) Genesys Business Workflow Genesys CIM Platform MS & SS Genesys Chat Genesys Co-browse Genesys Contact Navigator Genesys Customer Interaction Portal (GCIP) Genesys Desktop Genesys Desktop .NET Toolkit Genesys E-mail Genesys Enterprise Knowledge Management (Inquira) Genesys Enterprise Telephony Software (GETS) Genesys Enterprise Telephony Software (GETS) High Availability (HA) Genesys Enterprise Telephony Software (GETS) Server/User Genesys Express Agent Scripting Genesys Framework Standalone Genesys Integration Server Genesys Interaction SDK (ISDK) including Genesys Integration Server (GIS) Genesys Knowledge Centre Genesys Media Server Genesys Media Server (RM, MCP, RS, T-Server CUCM, GAX plugin, MIB) Genesys Messaging for WeChat Genesys Mobile Engagement Genesys Mobile Services Genesys Multicloud CX Interaction Workspace SIP Endpoint Genesys Multicloud CX SIP Endpoint Connector Genesys Performance DNA Genesys Predictive Engagement Genesys Pulse Genesys PureEngage Interaction Workspace SIP Endpoint Genesys PureEngage SIP Endpoint Connector Genesys Quality Management (Zoom) Genesys Skills Management Genesys Social Engagement Genesys Softphone Genesys Studio Genesys Universal SDK Genesys Video Gateway Genesys Voice Platform (CCP, MRCP, CTIC, SSG) Genesys Web Engagement Genesys Web Media Genesys Workforce Management Gplus Adapter fo MSCRM Email & Activity Routing Gplus Adapter for Microsoft Gplus Adapter for Microsoft Dynamics CRM Gplus Adapter for PeopleSoft Gplus Adapter for SAP Analytics Gplus Adapter for SAP CRM Gplus Adapter for Siebel 2000 Gplus Data Access for SAP Gplus Media Routing for Siebel Gplus SAP E-mail Option Gplus SAP Work Items Option Gplus Siebel E-mail Option Gplus Siebel Work Items Gplus Universal Adapter for WFM HA - CCON HA - Info Mart Upg. HA - CIM Platform HA - CTI AIM (Cisco) HA - GVP - Multi-tenancy HA - GVP - Quality Advisor HA - GVP - Video HA - GVP H323 Interface HA - GVP Network Management HA - Genesys Info Mart HA - Genesys Media Server HA - ICON Voice HA - IVR Connector HA - SIP Qualification & Parking HA Proxy Hyperion Interactive Reporting IBM Websphere Voice Server (WVS) ICON Voice IP Media Xchange IP TServers IVR Driver for "Envox ShowNTel" and "Envox" IVR Driver for Aspect IVR Driver for Avaya Conversant IVR Driver for Avaya MPS IVR Driver for Edify IVR Driver for IBM WebSphere Voice Response for AIX IVR Driver for IBM WebSphere Voice Response for Windows IVR Driver for InterVoice - Brite IVR Driver for Microsoft Speech Server IVR Driver for Periphonics IVR Integration Application for WVR IVR Server Informiam Contact Center Advisor /Workforce Option Informiam Custom Application Informiam Framework Informiam Frontline Advisor/Agent Option Informiam Historical Option Informiam Platform Interaction Concentrator Interaction Routing Designer (IRD) Interaction SDK Interaction Server & Interaction Server Proxy (Interaction Management) Interaction Supervisor iPad edition Interaction Web Portal / Interaction Marquee Interaction Workspace Interaction Workspace AIC Upgrade Interaction Workspace GAD Upgrade Internet Contact Solution Intraday Advisor Latitude by Genesys 10.0 LivePerson Adapter LivePerson Service Load Distribution Server Management Framework Microsoft Outlook Interaction Desktop Add-In Network Callback Network SIP Server Network T-Server ISCP Network T-Server Sprint Network T-Server for AT&T Network T-Server for Deutsche Telekom Network T-Server for MCI Network Tservers Nuance ASR Nuance Adaptive Grammar Engine Nuance Dial Modes Core Nuance Dialog Modules Nuance Dialog Modules Address Nuance Dialog Modules Name Nuance Employee Productivity Suite (EPS) Nuance Evaluation Studio Nuance FreeSpeech Nuance NADM Nuance NDM Nuance OSDM Nuance OSDM – all types Nuance OSR Nuance Open Call Steering (OCS) Nuance Open Speech Attendant (OSA) Nuance Prompt Sculptor Nuance Real Speak TTS Lang Nuance RealSpeak Nuance Recognizer Nuance ScanSoft & SpeechWorks OSDM all types Nuance SpeechSecure Nuance Speechify TTS Nuance Verifier Nuance VocalPassword Nuance Vocalizer Nuance Vocalizer TTS Open Speech Dialog OpenIN Orchestration Server Outbound Contact Outbound Contact server Outbound Upgrd - Preview to Voice Platform SDK Platform SDK (PSDK) Polycom IP 7000 Conference Phone Predictive Routing PureConnect End of Life Announcement PureConnect Zendesk Screen pop Connector Recording Connector Reporting Templates SAP BusinessObjects Enterprise (BOE) SIP Endpoint Connector SIP Endpoint SDK (SIP endpoint connector) SIP Qualification & Parking SMS Server SNMP Master Agent SWMS Simulator Test Toolkit Skype for Business (T-Server) Social Media Plug-in for WDE (Facebook & Twitter) Speech and Text Analytics SpeechWorks OSR 2.x / 3.x T-Lib SDK T-Server for Aastra / Mitel MX-ONE Support T-Server for Alcatel OmniPCX Office (OXO) / A4200 T-Server for Aspect ACD T-Server for Avaya INDeX T-Server for Broadsoft Broadworks T-Server for Cisco Unified Contact Center Enterprise (UCCE) T-Server for EADS Telecom Intecom M6880 (PointSpan) T-Server for Huawei NGN UAP8100 T-Server for Mitel MiTAI Support T-Server for Mitel MiVoice 5000 T-Server for Nortel Communication Server T-Server for Nortel Communication Server 1000 T-Server for Nortel Communication Server 2000/2100 - X.25 flavor only (CS2K) T-Server for Siemens HiPath DX T-Server for Siemens Hicom 300E/300H T-Server for Spectrum T-Server for Tadiran Coral T-Server for Unify Siemens HiPath T-server for EADS M6500 Talker V Telisma TeliSpeech UC Connect UC Connector Universal Callback Server and Voice Callback Universal Contact Server Universal Contact Server Manager Universal Contact Server Proxy Universal Routing Universal Routing Server Universal Workflow Virtual Hold Platform Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter Virtual Hold Software Suite Virtual Hold WebConnect Voice Genie Nuance ASR Voice Treatment Option (including Express VTO) VoiceGenie Web Callback Web Collaboration Option WebAPI Server WebRTC Service Workforce Management Workforce Management API base7 eServices/Multimedia iWD - Back Office iWD Capture Adapter - JMS iWD Capture Adapter - MQSeries

February 25, 2016 (3) · May 24, 2012 (2) · October 7, 2011 (2) · September 26, 2008 (2) · September 27, 2010 (2)

Yes (7)

2016 (5) · 2019 (3)

2016 (5) · 2019 (3)

1970 - 1979 (2) · 2010 - 2019 (5) · 2020 - 2029 (2)

2017 (5) · 2021 (3)