Drilldown: BDSMetric

BDSMetric > UseCase: None & MetricScope : Global or Global for each customer tenant

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productshort:

Draft:BDS (12) · Draft:System (4)

Role:

None (16)

DisplayName:

Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys SIP Interaction (1) · Genesys Task Routing (1) · GIM-based voicemail (1) · Outbound Campaign Transactions (2) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Task routing (2) · Voicemail (1) · Workforce Optimization (WFO) 1B bundle (1)

TocName:

Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys SIP Interaction (1) · Genesys Task Routing (1) · GIM-based voicemail (1) · Outbound campaign transactions (2) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Task routing (2) · Voicemail (1) · Workforce Optimization 1B (1)

Dimension:

None (16)

Product:

None (5) · Billing Data Service (10) · System-Level Documentation (1)

Manual:

GenesysChoice (4) · User (12)

UseCase: (Click arrow to add another value)

None · Other

UnitOfMeasure:

agents count (2) · minutes (1) · objects count (9) · places count (1) · Sessions count (2) · User (1)

MetricName:

bundle_wfo_1b (1) · chatbot_interactions (1) · cim_premise_places (1) · cim_premise_users (1) · cx_contact_interactions (2) · gtr_interactions (2) · seats_sip_interaction (1) · TBD (2) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes_gim (1) · voicemail_boxes_gim  (1) · voicemail_boxes  (1)

MetricScope: (Click arrow to add another value)

Region · Global · Daily · Global for each customer tenant · Other · None

DataSource:

Configuration Server DB (1) · Genesys Info Mart database (9) · Genesys Info Mart database. (3) · Genesys Info Mart DB (1) · Genesys WFM ETL database (1) · Tenant Configuration Server  (1)

DeploymentModel:

Instance of Configuration Server per tenant. (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant (1) · One global instance of Genesys Info Mart database for each tenant. (2) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database, per tenant. (5) · One global instance of Genesys Info Mart DB per tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (1) · TBD (2)

IsChoice:

No (16)

ChoiceMetrics:

None (16)

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