Drilldown: BDSMetric

Draft:BDS (11) · Draft:System (1)

None (12)

ASR/TTS (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Intelligent Workload Distribution (IWD) (1) · IVR (1) · Outbound Campaign Transactions (1) · Task routing (1) · Voice 2 bundle (1) · Voicemail (1) · WFO (2) · Workforce Optimization (1)

ASR/TTS (1) · Digital 1 (1) · Digital 2 (1) · Intelligent Workload Distribution (1) · IVR (1) · Outbound campaign transactions (1) · Task routing (1) · Voice 2 (1) · Voicemail (1) · WFO (3)

None (12)

None (7) · Billing Data Service (5)

GenesysChoice (1) · User (11)

None · Other

Agent Count (1) · Minutes (1) · Objects Count (4) · TBD (1) · User (5)

bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_two (1) · TBD (9)

Daily (1) · Global (2) · Region (9)

Configuration Server DB (1) · Genesys Info Mart (2) · Genesys Info Mart database (7) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No · Other · None

None (9) · seats_callback (1) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)