Drilldown: BDSMetric

Draft:System (2)

None (2)

ASR/TTS (1) · IVR (1)

ASR/TTS (1) · IVR (1)

None (2)

None (1) · System-Level Documentation (1)

GenesysChoice (2)

None · Other

Minutes (1) · Objects Count (1)

gvp_asr_minutes, gvp_tts_minutes (1) · gvp_minutes (1)

Region (2)

Genesys Info Mart database, GVP Reporting Server database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No (2)

None (2)