Drilldown: BDSMetric

Draft:BDS (38) · Draft:System (8)

None (46)

Voicemail (2) · Voice 2 bundle (2) · Voice 1 bundle (2) · Digital 1 bundle (2) · Digital 2 bundle (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Gplus Workforce Management (Gplus WFM) GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Outbound Contact Outbound Voice with CX Contact Interaction Recording storage SIP voicemail Third-party work items TTS ports Workforce Optimization Workspace

Voicemail (2) · Voice 2 (2) · Voice 1 (2) · Digital 1 (2) · Digital 2 (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Gplus Workforce Management GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Outbound Contact Outbound Voice with CX Contact Interaction Recording storage SIP voicemail Third-party work items TTS ports WFO Workspace

None (46)

Billing Data Service · None · System-Level Documentation · Other

GenesysChoice (8) · User (38)

None · Other

Agent count (6) · agents count (9) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · minutes (2) · Objects count (8) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (8)

bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_digital_one (2) · TBD (2) · gvp_asr_minutes, gvp_tts_minutes (2)

Other values: ; azure_storage chatbot_interactions cim_premise_places cim_premise_users cx_contact_interactions gtr_interactions gvp_asr_ports gvp_minutes gvp_ports gvp_tts_ports seats_callback seats_call_recording, seats_screen_recording, seats_quality_management seats_chat seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) seats_CIM seats_cobrowse seats_email seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) seats_gplus_wfm seats_inbound_voice seats_outbound seats_sip_interaction seats_sms seats_social seats_supervisor seats_third_party seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) seats_voice seats_workspace voicebot_interactions voicebot_minutes voicemail_boxes_gim voicemail_boxes_gim  voicemail_boxes 

Daily (1) · Global (11) · Region (34)

Azure Blob Storage (1) · Configuration Server DB (2) · Genesys Info Mart database (31) · Genesys Info Mart database. (4) · Genesys Info Mart DB (1) · GVP Reporting Server (RS) database; Genesys Info Mart database (2) · GVP Reporting Server database ; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server database; Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1) · Tenant Configuration Server  (1)

None (1) · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant (1) · One global instance of Genesys Info Mart database for each tenant. (6) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

(1) · One global instance of Genesys Info Mart DB per tenant. (1) · One per tenant (1) · TBD (5)

No (46)

None (42) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)