Drilldown: BDSMetric

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BDSMetric > Manual: GenesysChoice

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productshort:
Draft:System (15) · System (13)
Role:
None (28)
DisplayName:
ASR/TTS (2) · Digital 1 bundle (1) · Digital 2 bundle (2) · Gplus Workforce Management (Gplus WFM) (2) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · Outbound Campaign Transactions (2) · Task routing (2) · Voice 1 bundle (2) · Voice 2 bundle (2) · Voicemail (2) · WFO (1) · Workforce Optimization (WFO) 1A bundle (2) · Workforce Optimization (WFO) 1B bundle (2) · Workforce Optimization (WFO) 2 bundle (2)
TocName:
ASR/TTS (2) · Digital 1 (1) · Digital 2 (2) · Gplus Workforce Management (2) · Intelligent Workload Distribution (2) · IVR (2) · Outbound campaign transactions (2) · Task routing (2) · Voice 1 (2) · Voice 2 (2) · Voicemail (2) · WFO (1) · Workforce Optimization 1A (2) · Workforce Optimization 1B (2) · Workforce Optimization 2 (2)
Dimension:
None (28)
Product:
None (14) · System-Level Documentation (14)
Manual: (Click arrow to add another value)
UseCase:
None (28)
UnitOfMeasure:
Agent Count (4) · Minutes (2) · Objects Count (8) · User (14)
MetricName:
bundle_digital_one (1) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (2) · bundle_wfo_1b (2) · bundle_wfo_2 (2) · cx_contact_interactions (2) · gtr_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2) · gvp_minutes (2) · seats_gplus_wfm (2) · seats_third_party (2) · TBD (1) · voicemail_boxes_gim (2)
MetricScope:
Global (6) · Global for each customer tenant (2) · Region (20)
DataSource:
Configuration Server DB (2) · Genesys Info Mart (1) · Genesys Info Mart database (15) · Genesys Info Mart database, Genesys Interaction Recording database (2) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (2) · Genesys Info Mart database, GVP Reporting Server database (2) · Genesys WFM ETL database (2) · GVP Reporting Server DB, Genesys Info Mart database (2)
DeploymentModel:
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (4) · One global instance of Configuration Server DB for each tenant. (2) · One global instance of Genesys Info Mart database for each tenant (4) · One global instance of Genesys Info Mart database for each tenant. (15) · One global instance of Genesys WFM ETL database for each tenant (2) · TBD (1)
IsChoice:
No (28)
ChoiceMetrics:
None (28)

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