Drilldown: BDSMetric

Draft:BDS (11) · Draft:System (9)

None (20)

Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (IWD) (1) · Outbound Campaign Transactions (1) · Outbound Contact (1) · Supervisor and other non-agent personnel - access and metering (1) · Third-party work items (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)

Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (1) · Outbound campaign transactions (1) · Outbound Contact (1) · Supervisor access and metering (1) · Third-party work items (1) · Voice 1 (1) · Voice 2 (1) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)

None (20)

None (5) · Billing Data Service (11) · System-Level Documentation (4)

GenesysChoice (9) · User (11)

None (20)

Agent count (6) · agents count (2) · Agents count (1) · Agent count (3) · Objects Count (1) · User (7)

None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · seats_callback (1) · seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_third_party (2)

Global (2) · Region (18)

Genesys Info Mart database (16) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2)

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No (20)

None (20)