Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. or One global instance of Genesys Info Mart database for each tenant or One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or Other

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Role:
DisplayName:
ASR/TTS (2) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · Outbound Campaign Transactions (2) · WFO (2) · Digital 1 bundle (2) · Digital 2 bundle (2) · Voicemail (2) · Voice 2 bundle (2) · Task routing (2)
Other values:
TocName:
WFO (3) · ASR/TTS (2) · Intelligent Workload Distribution (2) · IVR (2) · Voicemail (2) · Digital 1 (2) · Digital 2 (2) · Voice 2 (2) · Outbound campaign transactions (2) · Task routing (2)
Other values:
Dimension:
UseCase:
MetricName:
TBD (9) · cx_contact_interactions (2) · gvp_minutes (2) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_two (2) · seats_third_party (2) · gtr_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2)
Other values:
DeploymentModel: (Click arrow to add another value)
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