Drilldown: BDSMetric

Draft:BDS (44) · Draft:System (17)

None (61)

ASR/TTS (2) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · Outbound Campaign Transactions (2) · WFO (2) · Digital 1 bundle (2) · Digital 2 bundle (2) · Voicemail (2) · Voice 2 bundle (2) · Voice 1 bundle (2) · Task routing (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Gplus Workforce Management (Gplus WFM) GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Outbound Contact Outbound Voice with CX Contact Interaction Recording storage SIP voicemail Supervisor and other non-agent personnel - access and metering Third-party work items TTS ports Workforce Optimization Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle Workspace

WFO (3) · ASR/TTS (2) · Intelligent Workload Distribution (2) · IVR (2) · Voicemail (2) · Digital 1 (2) · Digital 2 (2) · Voice 2 (2) · Voice 1 (2) · Outbound campaign transactions (2) · Task routing (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Gplus Workforce Management GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Outbound Contact Outbound Voice with CX Contact Interaction Recording storage SIP voicemail Supervisor access and metering Third-party work items TTS ports Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2 Workspace

None (61)

None (15) · Billing Data Service (38) · System-Level Documentation (8)

GenesysChoice (17) · User (44)

None (61)

Agent count (8) · agents count (9) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · minutes (4) · objects count (13) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (14)

TBD (9) · cx_contact_interactions (2) · gvp_minutes (2) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · seats_third_party (2) · gtr_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2)

Other values: ; azure_storage bundle_wfo_1a bundle_wfo_1b bundle_wfo_2 chatbot_interactions cim_premise_places cim_premise_users gvp_asr_ports gvp_ports gvp_tts_ports seats_callback seats_call_recording, seats_screen_recording, seats_quality_management seats_chat seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) seats_CIM seats_cobrowse seats_email seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) seats_gplus_wfm seats_inbound_voice seats_outbound seats_sip_interaction seats_sms seats_social seats_supervisor seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) seats_voice seats_workspace voicebot_interactions voicebot_minutes voicemail_boxes_gim voicemail_boxes_gim  voicemail_boxes 

Daily (1) · Global (15) · Global for each customer tenant (1) · Region (44)

Azure Blob Storage (1) · Configuration Server DB (2) · Genesys Info Mart (2) · Genesys Info Mart database (38) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys Info Mart database. (4) · Genesys Info Mart DB (1) · Genesys WFM ETL database (1) · GVP Reporting Server (RS) database; Genesys Info Mart database (2) · GVP Reporting Server database ; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (2) · GVP Reporting Server database; Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (2) · Tenant Configuration Server  (1)

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No (61)

None (57) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)