Drilldown: BDSMetric

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BDSMetric > DeploymentModel : One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or Other

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Role:
DisplayName:
Outbound Campaign Transactions (3) · Digital 1 bundle (3) · IVR (3) · Task routing (3) · Intelligent Workload Distribution (IWD) (3) · Voice 2 bundle (3) · Voicemail (3) · Digital 2 bundle (3) · ASR/TTS (3) · WFO (2) · Workforce Optimization (WFO) 1A bundle (2) · Voice 1 bundle (2) · Gplus Workforce Management (Gplus WFM) (2) · Workforce Optimization (WFO) 1B bundle (2) · Workforce Optimization (WFO) 2 bundle (2)
Other values:
TocName:
IVR (3) · Digital 1 (3) · Intelligent Workload Distribution (3) · Task routing (3) · Voice 2 (3) · Outbound campaign transactions (3) · Digital 2 (3) · Voicemail (3) · WFO (3) · ASR/TTS (3) · Workforce Optimization 1A (2) · Workforce Optimization 1B (2) · Voice 1 (2) · Gplus Workforce Management (2) · Workforce Optimization 2 (2)
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Dimension:
UseCase:
MetricName:
TBD (9) · gtr_interactions (3) · gvp_minutes (3) · bundle_digital_one (3) · bundle_digital_two (3) · bundle_voice_two (3) · seats_third_party (3) · cx_contact_interactions (3) · gvp_asr_minutes, gvp_tts_minutes (3) · bundle_voice_one (2) · bundle_wfo_1a (2) · bundle_wfo_1b (2) · bundle_wfo_2 (2) · voicemail_boxes_gim (2) · seats_gplus_wfm (2)
Other values:
DeploymentModel: (Click arrow to add another value)
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