Drilldown: BDSMetric

Draft:BDS (29) · Draft:System (10)

None (39)

Active Call Recording / Screen Recording / Quality Management (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (2) · Outbound Campaign Transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 bundle (2) · Voice 2 bundle (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 1A bundle (1) · Workspace (1)

Active Call Recording / Screen Recording / Quality Management (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (2) · Digital 2 (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (2) · Outbound campaign transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Supervisor access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 (2) · Voice 2 (2) · WFO (1) · Workforce Optimization 1A (1) · Workspace (1)

None (39)

None (8) · Billing Data Service (26) · System-Level Documentation (5)

GenesysChoice (10) · User (29)

None (39)

Agent count (8) · agents count (6) · Agents count (1) · Agent count (3) · minutes (1) · objects count (7) · Sessions count (2) · TBD (1) · User (10)

None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (1) · chatbot_interactions (1) · cx_contact_interactions (2) · gtr_interactions (2) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_gplus_wfm (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (2) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (4) · voicebot_interactions (1) · voicebot_minutes (1)

Global (9) · Region (30)

Genesys Info Mart database · Genesys Info Mart database. · Configuration Server DB · Genesys Info Mart · GVP Reporting Server (RS) database; Genesys Info Mart database · GVP Reporting Server database, Genesys Info Mart database · GVP Reporting Server DB, Genesys Info Mart database · Azure Blob Storage · Genesys Info Mart database, Genesys Interaction Recording database · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database · Genesys Info Mart database, GVP Reporting Server database · Genesys Info Mart DB · Genesys WFM ETL database · GVP Reporting Server database ; Genesys Info Mart database · GVP Reporting Server database; Genesys Info Mart database · Tenant Configuration Server  · Other · None

None (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (8) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

(1) · TBD (7)

No (39)

None (35) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)