Drilldown: ArticleUnstructured

None (5) · GenesysEngage-cloud (132) · GenesysEngage-onpremises (3)

Callback reports (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Queues reports (3) · Chat reports (3) · Predictive Routing Reports and Dashboards (3) · Predictive Routing Queue Statistics Report (3) · Email reports (3) · Details reports (3) · Designer reports (3) · Predictive Routing Operational Report (3) · Dashboards (3) · Co-browse reports (3) · Predictive Routing Detail Report (3) · Predictive Routing A/B Testing Report (3) · Business Results reports (3) · Agents reports (3)

Other values: ; Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Contact List Effectiveness Report Contact_Attempt Subject Area Customer Segment Service Level Dashboard Database considerations eServices Statistics ETL Audit Dashboard Facts Subject Area Features and functionality Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Support for GDPR Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports High availability and disaster recovery How can I use templates to simplify widget creation? How do I use formulas to customize reports? Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Mediation_Segment Subject Area New in the Info Mart Database Outbound contact data Place_Group Subject Area Populating Genesys Info Mart data Queue Statistics Queue Summary Customer Segment report Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Task Age Dashboard Task Routing dashboards Template function library User data WFM Metrics WFM Primers

None (5) · Callback reports (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Chat reports (3) · Dashboards (3) · Designer reports (3) · Details reports (3) · Email reports (3) · Queues reports (3) · Predictive Routing Reports and Dashboards (3) · Co-browse reports (3) · Business Results reports (3) · Agents reports (3) · Predictive Routing Queue Statistics Report (3) · Predictive Routing Operational Report (3) · Predictive Routing Detail Report (3) · Predictive Routing A/B Testing Report (3)

Other values: ; Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Contact List Effectiveness Report Contact_Attempt Subject Area Customer Segment Service Level Dashboard eServices Statistics ETL Audit Dashboard Facts Subject Area Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports High availability and disaster recovery How can I use templates to simplify widget creation? How do I use formulas to customize reports? Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Mediation_Segment Subject Area New in the Info Mart Database Place_Group Subject Area Populating Genesys Info Mart data Queue Statistics Queue Summary Customer Segment report Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Task Age Dashboard Task Routing dashboards Template function library WFM Metrics WFM Primers

None (140)

Reporting (140)

Draft:PEC-GSM · Draft:PEC-REP · Draft:PEC-Developer · Draft:GAWFM · Draft:ContentAdmin · Draft:WID · Draft:PEC-AS · Draft:PEC-WFM · PEC-WFM · ATC · Draft:PEC-ROU · Draft:ATC · Draft:PEC-IVR · PEC-Developer · UseCases · Draft:GPR · Draft:PE-GPR · PE-GPR · Draft:CC-SelfHelp · ContentAdmin

Other values: ; Blueprints Developer Docker Draft:Blueprints Draft:DES Draft:Developer Draft:Docker Draft:GAA Draft:GAMD Draft:GASN Draft:GenesysEngageMulticloud Draft:PEC-COB Draft:PEC-ES Draft:PEC-IWD Draft:PEC-OU Draft:PEC-REC Draft:PEC-test Draft:PrivateEdition Draft:ReleaseNotes Draft:Sizing Draft:System Draft:UCSales Draft:VM GASN PEC-AS PEC-IWD PEC-OU PEC-REC PEC-REP PrivateEdition ReleaseNotes System UCSales VM

None (137) · No (3)

None (140)

Admin (34) · Administrator (1) · CX Insights (23) · GCXI (21) · GIM (23) · GIMPEGuide (5) · II (18) · PDMLibraryGIM (1) · PulseMetricsLibrary (2) · RAAPEGuide (1) · RPRT (4) · RT (7)

None (140)

None (140)

None (139) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1)