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Drilldown: Article

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Article > UseCase

: BO02

or SL09

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Standalone:

None (1) · Yes (4)

productshort:

ATC (1) · Draft:ATC (1) · Draft:PEC-IWD (2) · PEC-IWD (1)

Platform:

None (3) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

ComingSoon:

No (5)

Role:

None (2) · Administrator (3)

DisplayName:

Genesys Predictive Engagement overview (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · Set up IWD (1)

TocName:

Genesys Predictive Engagement overview (2) · Integrate IWD with WFM (2) · Set up IWD (1)

Dimension:

None (3) · Journey (2)

Product:

Genesys Predictive Engagement (2) · Intelligent Workload Distribution (3)

Manual:

None (2) · Administrator (3)

Application:

None (3) · intelligent Workload Distribution (2)

UseCase: (Click arrow to add another value)

None · CE01 · BO02 · BO02, BO03 · CE01, CE02, CE03 · CE09,CE10 · CE16 · CE16, CE18, CE19, CE27, CE29 · ce18, ce31 · CE27 · CE31, CE41, EE31 · CE37 · EE01, EE02, EE03, EE10-A, EE28 · SL09 · CE01, CE19 · CE06 · Other

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None (5)

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A

ATC/Predictive Engagement overview

D

Draft:ATC/Predictive Engagement overview

D cont.

Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
Draft:PEC-IWD/Current/Administrator/IWDTaskSummary

P

PEC-IWD/Current/Administrator/IWDIntegrateWFM

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