Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:BDS (45) · Draft:PEC-AS (32) · PEC-AS (6)

None (58) · GenesysEngage-cloud (25)

None (75) · No (8)

None (75) · Administrator (8)

None (4) · My Channels options (3) · Service Client options (3) · Get started with Agent Setup (2) · Agent desktop settings overview (2) · Agent settings overview (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Audit Callback seats Channel options Chat options Cloud Contact Center Supervisor Seat Contact options Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Email options Facebook options Feedback options Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Softphone options Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Global Login options GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution (IWD) Interaction History Advanced Search options IVR Manage Email Addresses Outbound Campaign Transactions Outbound Contact Outbound options Outbound Voice with CX Contact Interaction Recording options Routing Manager Sharing Business Attributes in Agent Setup Single Sign-On SIP voicemail Standard Response Library options Standard Response options Statistics options Supervisor options Task routing Third-party work items TTS ports Twitter options Voice 1 bundle Voice 2 bundle Voice options Voicemail WFO Workforce Optimization Workitem options Workspace

None (6) · My Channels options (3) · Service client options (3) · Agent settings overview (2) · WFO (2) · Agent desktop settings overview (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Audit Callback seats Channel options Chat options Cloud Contact Center Supervisor Seat Contact options Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Email options Facebook options Feedback options Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Softphone options Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Global Login options GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution Interaction History Advanced Search options IVR Manage Email Addresses Outbound campaign transactions Outbound Contact Outbound options Outbound Voice with CX Contact Interaction Recording options Routing Manager Sharing Business Attributes in Agent Setup Single Sign-On SIP voicemail Standard Response Library options Standard Response options Statistics options Supervisor options Task routing Third-party work items TTS ports Twitter options Voice 1 Voice 2 Voice options Voicemail Workitem options Workspace

None (83)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · ManageCC (10) · Source (26) · User (45)

None (75) · Agent Setup (6) · Agent Workspace, Agent Setup (2)

None (83)

None (83)