Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (49) · GenesysCloud (1) · GenesysEngage-cloud (169) · GenesysEngage-onpremises (23)

None (17) · No (212) · Yes (13)

None (66) · Administrator (175) · Developer (1)

Templates (2) · Bulk Import (2) · Transactions (2) · Agent Groups (2)

Other values: ; (New) Task summary: contact center setup About Designer Access Groups Activity Block Add and manage Caller ID Adding a menu Adding a prompt Admin Resources Agent accounts Agent and Agent Group Annex Agent and contact center statistics Agent Setup Agent Workspace settings Application Details Application phases Application resources Application Settings Application workflow Applications Assign Variables Block Automated Message Block Best practices Blob Storage Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business attributes Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Capacity rules Case and toast data Change Language Block Change Persona block Channel options Chat channel options Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure global login Configure inactivity timeout options Configure voice ringtones (voice) Contact Center Settings Contacts Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer Analytics Designer on AKS Designer on GKE Designer on OpenShift Desktop Options Desktop Statistics Desktop Views options Digital Channels in Designer Digital Resources Dispositions Divisions DNs Durations ECMAScript Expressions Email addresses and mailboxes Email channel options Email Mailboxes Emergency Block Emergency Flags Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable optional features Enable voice transfer and routing options (voice) Enabling retries Export agent accounts External Services External Services Blocks Facebook channel options Features and limitations File size limitations Genesys Multicloud CX Email Genesys Softphone Get Chat Transcript Block Getting started Global favorites Go To Block Gplus Adapter for Salesforce options Heatmap HTTP REST Block Identification & Verification Import agents Inputs Intelligent prompts Interaction channels Interaction history advanced search Logging Logic and Control Blocks Manage agents and other users Manage business attributes by transaction Manage custom variables Manage field codes Manage group memberships Manage personally identifiable information Manage SMS Keywords Manage standard responses Manage statistics for agents and resources Manage Team Communicator options Media Collections Menu Block Menu Option Block Milestone Block Naming conventions Outbound channel options Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Platform administration Play Message Block Popular tasks Predictive Routing Block Preventing unintended looping Public and private keys Query VQs Block Record Block Record Utterance Block Recording options Reporting Blocks Return Block Roles Route Agent Block Route Call Block Route Digital Block Routing Routing Algorithms Routing Analysis Routing Blocks Sankey Path Analysis Saving and Publishing Your Application Scenario: Onboarding agents and supervisors Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Settings and configuration overview Setup Survey Block Shared Module Block Shared Modules Single Sign-On SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Standard responses Start Treatment Block Statistic Block Statistics options Summary Sunburst Path Analysis Supervisor options Supported Languages Survey Blocks Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Test Transaction List Block Transfer Block Troubleshooting Twitter channel options Upgrade notes Upgrade, rollback, or uninstall Designer Use templates to configure agents User Input Block User Interaction Blocks Using bots in Designer Using Dialogflow CX bots in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables View audit trail Virtual Queues Voice channel options Voice Mail Block Voicemail management Voicemail Management within Agent Setup Work with Agent Setup Working with Global Favorites Workitem channel options

None (4) · Agent Groups (2) · Bulk Import (2) · Transactions (2) · Templates (2)

Other values: ; (New) Task summary: contact center setup About Admin resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Access Groups Activity Block Adding a menu Adding a prompt Agent accounts Agent and contact center statistics Agent Annex Agent Setup Agent Workspace settings Application Details Application phases Application resources Application settings Application workflow (builds and streams) Assign Variables Block Automated Message Block Best practices Blob Storage Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business attributes Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Caller ID Cancel Callback V2 Capacity rules Case and toast data Change Language Block Change Persona block Channel options Chat channel options Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure global login Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contacts Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create custom agent states Create multi-channel agents CRM Adapter Custom Service Block Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer Analytics Designer on AKS Designer on GKE Designer on OpenShift Desktop Options Desktop Statistics Desktop Views options Digital Channels Dispositions Divisions DNs Durations Email addresses and mailboxes Email channel options Email Mailboxes Emergency Block Emergency Flags Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable optional features Enable voice transfer options (voice) Enabling retries Export agent accounts External Services Facebook channel options Features and limitations File size limitations Genesys Multicloud CX Email Genesys Softphone Get Chat Transcript Block Getting started Global favorites Go To Block Gplus Salesforce options Heatmap HTTP REST Block Identification & Verification Import agents Inputs Intelligent prompts Interaction channels Interaction history advanced search Manage agents Manage business attributes by transaction Manage field codes Manage group memberships Manage PII Manage SMS Keywords Manage standard responses Manage statistics for agents and resources Manage Team Communicator options Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Milestone Block Naming conventions Outbound channel options Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Platform administration Play Message Block Popular tasks Predictive Routing Block Preventing unintended looping Public and private keys Query VQs Block Record Block Record Utterance Block Recording options Return Block Roles Route Agent Block Route Call Block Route Digital Block Routing Routing Algorithms Routing Analysis Sankey Path Analysis Saving and Publishing Your Application Scenario: Onboarding new agents Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Settings and configuration overview Setup Survey Block Shared Module Block Shared Modules Single Sign-On SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Standard responses Start Treatment Block Statistic Block Statistics options Summary Sunburst Path Analysis Supervisor options Supported languages Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Troubleshooting Twitter channel options Upgrade notes Upgrade, rollback, or uninstall Use templates to configure agents User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables View audit trail Virtual Queues Voice channel options Voice Mail Block Voicemail management Voicemail Management within Agent Setup Work with Agent Setup Working with Global Favorites Workitem channel options

None (228) · BasicApp (5) · bots (3) · email, digital (1) · Journey (2) · sr (3)

None (2) · Agent Setup (94) · Designer (146)

Deployment (3) · Designer (135) · DESPEGuide (9) · Developer (1) · ManageCC (80) · Source (14)

None (69) · Agent Setup (39) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (1) · Designer (126) · Platform Administration (5)

None (242)

None (237) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)