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Getting started (6) · How to manage inbound calls (4) · Agent Assist tab (4)

Other values: ; Access and supported channels Activity History Activity History for interactions Adapter basics After Call Work Timer Agent Assist tab in Workspace Agent Workspace (v9) Channels and the Channels tab Chat Click-to-dial Co-browse sessions Contacts and interactions Email Facebook Chat Genesys Predictive Engagement Chat Interaction Get started with Gplus Adapter Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce (v9) Help for Article Topics How to handle a workitem How to handle outbound calls How to handle screen pops in ServiceNow How to make outbound calls How to manage workitems Interaction history views Internal interactions Know more about supported features Knowledge tab Log in Logging in and out Messaging Navigating Agent Workspace New in this Release OLD Agent Assist tab Outbound campaigns Overview Performance Tracker Related interactions Schedule Callback Screen Pops SMS Chat Standard responses Team Communicator The click-to-call feature The Contact Directory and contact management Twitter Chat Videos: Using Workspace Voice Calls Voicemail for Supervisors What are screen pops? WhatsApp Chat Workbins Working with Gplus Adapter for Salesforce Working with TOCs Workitems

Getting started (6) · Workitems (4) · Activity History (4) · Screen pops (4) · None (3)

Other values: ; Access and supported channels After Call Work Timer Agent Assist Agent Assist (test 2) Agent Assist (test) Agent Workspace Agent Workspace (v9) Basics Calls Channels and the Channels tab Chat Click-to-call Click-to-dial Co-browse sessions Contacts and interactions Description Email Facebook Chat Genesys Predictive Engagement Gplus Adapter basics Gplus Adapter for Salesforce (v9) How to handle a workitem How to handle screen pops in ServiceNow Inbound calls Interaction history views Internal interactions Knowledge tab Logging in and out Make outbound calls Manage inbound calls Messaging Navigating Agent Workspace New in this Release OLD Agent Assist Outbound calls Outbound campaigns Overview Performance Tracker Related interactions Schedule a callback SMS Chat Standard responses Supported features Team Communicator The Contact Directory and contact management Twitter Chat Videos: Using Workspace Voicemail for Supervisors WhatsApp Chat Workbins Working with Gplus Adapter

None (109) · ADResponse (6) · ADResponses (2)

None (2) · Agent Desktop (1) · Agent Workspace (58) · Genesys Agent Assist (2) · Gplus Adapter for Microsoft Dynamics 365 (20) · Gplus Adapter for Salesforce (12) · Gplus Adapter for ServiceNow (11) · Gplus Adapter for Siebel CRM (4) · Internal Content Administration (2) · Voicemail (1) · Workforce Management (4)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (117)

None (117)