Drilldown: Article

None (31) · No (887) · Yes (58)

Draft:DES (129) · DES (114) · Draft:PEC-REC (67) · Draft:PEC-AS (53) · PEC-AS (53) · PEC-REC (48) · WID (36) · Draft:PEC-OU (34) · PEC-OU (33) · Draft:PEC-WFM (29) · PEC-WFM (29) · Draft:WID (29) · Draft:Mixed (22) · PEC-CAB (17) · Draft:PEC-CAB (17) · Draft:PEC-ROU (13) · PEC-ROU (13) · PEC-ES (12) · Draft:PEC-ES (12) · Draft:PEC-GPA (12)

Other values: ; AUTH Draft:AUTH Draft:ContentAdmin Draft:GAA Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Developer Draft:PEC-Email Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-REP Draft:PEC-Voice Draft:PrivateEdition Draft:Solution Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GAA GVP GWS IXN Mixed PE-GPR PEC-AD PEC-Admin PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Developer PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-REP PEC-Voice PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (143) · Genesys Multicloud CX (3) · GenesysCloud (15) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (739) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (71) · GenesysEngagecloud (2)

None (7) · No (951) · Yes (18)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

What is an interaction (4) · Manage custom variables (4) · Manage field codes (4) · Localize widgets and services (4) · Manage personally identifiable information (4) · Standard Responses (4) · Manage standard responses (4)

Other values:

None (84) · What is an interaction (4) · Manage field codes (4) · Manage PII (4) · Manage standard responses (4) · Overview (4) · Localize widgets and services (4)

Other values:

None (935) · BasicApp (5) · bots (5) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · OSHelp (1) · sr (12)

Designer (241) · Genesys Recording, Quality Management, and Speech Analytics (115) · Agent Setup (106) · Outbound (CX Contact) (67) · Widgets (65) · Workforce Management (58) · None (35) · Callback (34) · eServices Manager (24) · Gplus Adapter for Salesforce (23) · Reporting (16) · Digital Channels (16) · Routing and Designer (14) · IVR Administration (14) · Genesys Softphone (13) · Genesys Multicloud CX Mixed Mode (12) · Routing (12) · Intelligent Workload Distribution (11) · Cloud Data Download Service (10) · Genesys Agent Assist (8)

Other values: ; Administrator Agent folder Agent Workspace Chat Co-Browse Developer Email Event Stream Genesys Authentication Genesys Multicloud CX Private Edition Genesys Predictive Routing Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for WFM Interaction Server Internal Content Administration Platform Administration Solutions System-Level Documentation Telemetry Service Universal Contact Service Voice Voice Microservices WebRTC

Designer (240) · Administrator (186) · ManageCC (104) · User (86) · CXContact (64) · None (52) · Admin (40) · SDK (36) · Deployment (34) · FldCod (24) · Developer (15) · ETLRef (12) · GCAPI (8) · WDEPlugin (7) · SCAPI (6) · VMPEGuide (4) · GCXIPEGuide (4) · GWSPEGuide (3) · GCDeveloper (3)

Other values: ; AuthPEGuide CABPEGuide CXCPEGuide DCPEGuide DESPEGuide Developers EmailPEGuide GAWFMPEGuide GenesysEngageCloudRN GPAPEGuide GVPPEGuide Help IWDDMPEGuide IWDPEGuide IXNPEGuide PEGuide PulsePEGuide RPRT Small STRMSPEGuide TenantPEGuide Test TLMPEGuide UCSPEGuide WebAPIs WebRTCPEGuide WritersGuide WWEPEGuide

None (238) · Agent Desktop (5) · Agent Setup (87) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (7) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (32) · Cloud Data Download Service (8) · CX Contact (64) · Designer (274) · Designer, Platform Administration (2) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (2) · WEM (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (2)

None (959) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (932) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)