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None (42) · GenesysEngage-cloud (45) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (2)

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None (16) · How to manage inbound calls (4) · Logging in and out (3) · Getting started (3)

Other values: ; Access and supported channels Activity History for interactions Adapter basics After Call Work Timer Agent Assist tab in Workspace Answering Calls Change Persona block Changing your Status Classify Block Designer MicroApps Designer Store File size limitations Get started with Gplus Adapter Gplus Adapter for Microsoft Dynamics 365 Help for Article Topics How autogranting works How to handle a workitem How to handle outbound calls How to handle screen pops in ServiceNow How to make outbound calls How to manage workitems Identification & Verification Know more about supported features Log in Logging in Multi-site trading New in this Release OLD Agent Assist tab Overview Performance Tracker Send SMS block SMART Inbound Voice Routing Application Supported Languages Terminate Block (Digital) Terminate Call Block Test The click-to-call feature Troubleshooting Viewing exception totals Voicemail for Supervisors What are screen pops? Working with TOCs

None (23) · Getting started (3) · Logging in and out (3)

Other values: ; Access and supported channels Activity History After Call Work Timer Agent Workspace Basics Change Persona block Classify Block Click-to-call Description Designer MicroApps Designer Store File size limitations Gplus Adapter basics How autogranting works How to handle a workitem How to handle screen pops in ServiceNow Identification & Verification Inbound calls Make outbound calls Manage inbound calls Multi-site trading New in this Release OLD Agent Assist Outbound calls Overview Performance Tracker Screen pops Send SMS block SMART Inbound Voice Routing Application Supported features Supported languages Terminate Block (Digital) Terminate Call Block Troubleshooting Viewing exception totals Voicemail for Supervisors Workitems

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None (90)

None (90)

None (90)