Drilldown: Article

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Draft:PEC-ROU (115) · Draft:System (43) · PEC-ROU (4) · System (11)

None (71) · GenesysEngage-cloud (102)

None (131) · No (42)

None (157) · Administrator (16)

None (5) · Genesys™ Products and Components EOL Life Cycle Table (3) · Set up Genesys Task Routing (2) · Explore the sample Designer application (2) · General Data Protection Regulation (GDPR) (2) · General security and compliance information (2) · Genesys Choice overview (2) · Genesys Multicloud CX - Security use cases (2) · Supported security standards (2) · Genesys Multicloud CX Release Management and Communications (2) · Genesys Multicloud CX support for GDPR (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Genesys Multicloud CX system requirements (2) · Getting Started (2) · How Routing works (2) · Integrate third-party applications (2) · All content - Genesys Multicloud CX and cloud private edition (2) · Deprecation-AllNotices (2)

Other values: ; Accessibility feedback Account: Configure Groups Account: User Management Activation File for Genesys Choice Commercial Terms Activity Block Admin Agent object Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications ASR/TTS Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Contact object Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data types Date and time functions Debug Block Designer Designer Analytics Digital 1 bundle Digital 2 bundle Digital Resources Emergency Block Emergency Flags End of Life Cycle Table External Services Blocks Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud privacy policy Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Get started Go To Block Gplus Workforce Management (Gplus WFM) Grammars & Bots HTTP REST Block Intelligent Workload Distribution (IWD) Interaction object IVR Licensing Overview for Genesys Choice Customers Logic and Control Blocks Mathematical functions Media Resources Menu Block Menu Option Block Migrating from on-premises licensing Milestone Block Miscellaneous functions Named constants Operator precedence Outbound Campaign Transactions Outbound Communication Terms Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Recording storage Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Security Terms for Cloud Services Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block String functions Summary Support & SLAs for Genesys Multicloud CX Survey Blocks Task routing Third-party licenses Transaction List Block Transfer Block Type conversion Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice 1 bundle Voice 2 bundle Voice Mail Block Voicemail WFO Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

None (32) · Terminate Call Block (2) · Integrate third-party applications (2) · How routing works (2) · Getting Started (2) · Genesys Multicloud CX Workspaces (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud CX - Security use cases (2) · General security and compliance information (2) · General Data Protection Regulation (GDPR) (2) · Explore the sample Designer application (2) · Supported security standards (2) · Terminate Block (Digital) (2) · Set up Genesys Task Routing (2)

Other values: ; 3rd party licenses Account: Configure Groups Account: User Management Activity Block Admin Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications ASR/TTS Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Digital 1 Digital 2 Digital Resources Emergency Block Emergency Flags External Services Blocks Genesys Multicloud privacy policy Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Gplus Workforce Management Grammars & Bots HTTP REST Block Intelligent Workload Distribution IVR Licensing for Genesys Choice customers Logic and Control Blocks Media Resources Menu Block Menu Option Block Migrating from on-premises licensing Milestone Block On-premises activation file Outbound campaign transactions Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Recording storage Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Security Terms for Cloud Services Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Support & SLAs for Genesys Multicloud CX Survey Blocks Task routing Transaction List Block Transfer Block Unrestricted activation file Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice 1 Voice 2 Voice Mail Block Voicemail WFO Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

None (173)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (29) · Administrator (87) · Designer (3) · FldCod (13) · GenChoiceTermsCond (4) · GenesysChoice (17) · GPR (7) · GTR (7) · Licensing (6)

None (159) · Designer (14)

None (173)

None (173)