Drilldown: Article

None (41) · No (88) · Yes (13)

Draft:GDE (26) · Draft:PEC-IWD (43) · GDE (32) · PEC-IWD (40)

None (71) · GenesysCloud (2) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (27) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage_cloud (2) · PureConnect, GenesysEngage-cloud (9)

None (49) · No (90) · Yes (2)

None (128) · Administrator (11) · Administrator, Developer (2)

None (18) · Architecture (5) · High availability and disaster recovery (4) · Before you begin (4) · Configure IWD (4) · Utterances (3) · Overview (3) · Set up IWD (3) · Create your first chat bot (3) · Confirmations (3) · Intents (3)

Other values: ; About IWD About IWD Data Mart Adding Knowledge to your bot Analysing your chat bot's performance Bots Configure IWD Data Mart Configure the bot Configuring your bot Deploy IWD Deploy IWDDM Deploying XYZ in AWS Deployment Topic Domains Entities FAQs Genesys Dialog Engine Videos How do I ...? How Intelligent Workload Distribution works How IWD works Improving your bot Improving your domain model Integrate IWD with Genesys Workforce Management (WFM) Intent Disambiguation Logging Lucene query syntax Monitor work items and emails New Entry Prepare for Office 365 integration Provision IWD Provision IWD Data Mart Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email Slots Slots and Slot Types Test IWD provisioning Testing your bot Testing your Chat Bot Title that is displayed on top of the page Topic 1 Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager User Guide Versioning Bots View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Working with Bots Working with Intent Accuracy Report

None (79) · Configure IWD (2) · Create your first bot (3) · Deploy in AWS (1) · Frequently Asked Questions (2) · How IWD works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · Intent Accuracy Report (2) · Intent Disambiguation (2) · IWD Queries (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (3) · Test IWD provisioning (2) · Testing your bot (2) · Testing your Bot (1) · Toc Entry (1) · TOC TITLE (1) · topic-two (1) · TPC001 (1) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · Versioning bots (2) · Videos (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)

None (134) · Journey (7)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (5) · Administrator (39) · Deployment (5) · IWDDMPEGuide (20) · IWDPEGuide (22) · ReleaseNote (3) · Troubleshooting (2) · User (45)

None (137) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)

None (135) · BO02 (3) · BO02, BO03 (2) · CE06 (1)

None (122) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)