Drilldown: Article

None (132) · No (59) · Yes (645)

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None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (819) · Administrator (6) · Administrator, Supervisor (11)

None (34) · Architecture (11) · High availability and disaster recovery (7) · Logging (5) · Agent folder (5) · Agent Metrics (5) · Using this document (4) · Info Mart Tables (4) · Info Mart views (4) · iWD Attributes (4) · IWD folder (4) · iWD Metrics (4) · Genesys CX Insights for iWD project (4) · Outbound Contact Metrics (4) · Billing Data Folder (4) · Genesys CX Insights Project (4) · View CALLING_LIST (4) · About Data Export capability (4) · Table AGENT_LOCATION (4)

Other values:

None (776) · WFO (2) · Chat Thread Report (2) · CX Insights for iWD reports and dashboards (2) · Intraday Process Dashboard (2) · Task Age Report (2) · Intraday Process Report (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys CX Insights for iWD project Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports High availability and disaster recovery Intelligent Workload Distribution IVR Measurements Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Upgrade, rollback, or uninstall Voice 1 Voice 2 Voicemail Workspace

None (836)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (31) · Administrator (2) · GCXIMCPRG (40) · GCXIPEGuide (36) · GCXIPRG (17) · GCXIPRGLibrary (47) · GIMPEGuide (40) · GVP (2) · PDMCXGIM (170) · PDMLibraryGIM (336) · PDMPEGIM-Postgres (16) · PulseMetricsLibrary (1) · PulsePEGuide (27) · RAAPEGuide (8) · RPRT (13) · RT (2) · User (48)

None (825) · Reporting, Reporting GCXI (11)

None (836)

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