Drilldown: Article

None (99) · No (106) · Yes (11)

Draft:BDS (57) · Draft:GAWFM (76) · Draft:PEC-IWD (43) · PEC-IWD (40)

None (116) · GenesysCloud (2) · GenesysEngage-cloud (46) · GenesysEngage-onpremises (41) · GenesysEngage_cloud (2) · PureEngage (9)

None (145) · No (70) · Yes (1)

None (202) · Administrator (12) · Administrator, Developer (2)

None (16) · Architecture (6) · High availability and disaster recovery (5) · Before you begin (5) · Installation and Windows permissions (5) · Configure IWD (4) · Set up IWD (3)

Other values: ; 'Multiple Adapters' About Gplus Adapter for WFM About IWD About IWD Data Mart Active Call Recording / Screen Recording / Quality Management Add an Adapter Instance to Configuration Server Add an Adapter Instance to the Configuration Server Add-on components in Genesys Choice Adding a Place Group to a Site Adding Annex Data for Virtual Queues & Skills Adding T-Servers and Interaction Servers Amazon Web Service Credentials - S3 Bucket Application Options for Aspect Application Options for NICE-IEX Application Options for Teleopti Application Options for Verint Aspect Historical Reports Aspect Historical Reports & Real-time Adherence Aspect Only: Adding Agents to a Data Group for Staff Group and APS Reports ASR ports ASR/TTS Billing Data Server User's Guide Business unit billing breakout Callback seats Client Configuration Cloud Contact Center Supervisor Seat Configuration Server Connection Configuration: the Control utility Configure Gplus Adapter for WFM Configure IWD Data Mart Deploy Gplus Adapters for WFM Deploy IWD Deploy IWDDM Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Enabled / concurrent seats detailed report Event Attribute Determiners FAQs Generating the Private-Public Key Pair Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Historical Reports How BDS works How Intelligent Workload Distribution works How IWD works Included Files Initial Startup Test Integrate IWD with Genesys Workforce Management (WFM) Intelligent Workload Distribution (IWD) IVR Java Virtual Machine License File Log Files Logging Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Lucene query syntax Managing Windows Service: prunmgr Application Media and Reports Metric statistics Metrics Monitor work items and emails NICE-IEX Historical Reports & Real-time Adherence Non-Campaign Outbound Calls Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Overview: Outbound Voice Campaigns Overview: Recovery, Restarts, and Reconnects Predictive and Progressive Campaigns Predictive and Progressive with ASM Prepare for Office 365 integration Preview and Push Preview Campaigns Provision Gplus Adapter for WFM Provision IWD Provision IWD Data Mart Real-Time Adherance Real-time Adherence Reconnects Recovery Restarts Roles and privileges for Workload Manager users Search, display, manage, and update work items Secure File Transfer Problems Server Configuration Set up Email Setting up Secure File Transfer SIP voicemail Solution Control Server Integration Staff Group Logs Subscription design Task routing Teleopti Historical Reports & Real-time Adherence test Test IWD provisioning Test unstructured test2 Testsubtopic Third-party work items Threshold Time Format Time Zone IDs TTS ports Upgrade or uninstall Gplus Adapter for WFM Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager Verint Historical Reports & Real-time Adherence View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Voice 1 bundle Voice 2 bundle Voicemail WFO What's New in the Billing Data Server User's Guide Windows Installation Script Workforce Optimization Workspace

None (57) · Installation and Windows permissions (4) · Upgrade, rollback, or uninstall (4) · Set up IWD (3) · Overview (3) · Intelligent Workload Distribution (3)

Other values: ; 'Multiple Adapters' Active Call Recording / Screen Recording / Quality Management Add an Adapter Instance Add an Adapter Instance to Configuration Server Add-ons Adding a Place Group Adding Annex Data Adding Servers Aspect Aspect Only: Adding Agents to a Data Group ASR ports ASR/TTS AWS Credentials - S3 Bucket Billing Data Server User's Guide Business unit billing breakout Callback seats Client Configuration Cloud Contact Center Supervisor Seat Configuration Server Connection Configuration: the Control utility Configure IWD Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Enabled / concurrent seats detailed report Event Attributes Determiners Frequently Asked Questions Generating the Private-Public Key Pair Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Historical Reports How BDS works How IWD works Included Files Initial Startup Test Integrate IWD with WFM IVR IWD Queries Java Virtual Machine License File Log Files Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Measurements Media & Reports Metric statistics Metrics Monitor work items and emails NICE-IEX Non-Campaign Outbound Calls Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Predictive & Progressive Campaigns Predictive & Progressive with ASM Prepare for Office 365 integration Preview & Push Preview Campaigns Real-Time Adherance Real-Time Adherence Reconnects Recovery Required Permissions Restarts Roles and privileges for Workload Manager users RTA Search, display, manage, and update work items Secure File Transfer Problems Server Configuration Set up Email SIP voicemail Solution Control Server Integration Subscription design Task routing Teleopti test Test IWD provisioning test2 Testsubtopic Third-party work items Threshold Time Format Time Zone IDs TTS ports Upgrade or uninstall Use Workload Manager Verint View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas Voice 1 Voice 2 Voicemail WFO What's New in the Billing Data Server User's Guide Windows Installation Script Workspace

None (210) · Journey (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (3) · Administrator (39) · AspectDeployment (5) · Deployment (52) · GAWFMPEGuide (12) · IEXDeployment (5) · IWDDMPEGuide (20) · IWDPEGuide (22) · Requirements (1) · User (57)

None (212) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)

None (211) · BO02 (3) · BO02, BO03 (2)

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