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Other values: ; Draft:ContentAdmin Draft:GAWFM Draft:GDE Draft:GDL Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-AS Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Dev Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-ROU Draft:PEC-VM Draft:PEC-Voice Draft:QNA Draft:UCSales Draft:Usecases GDE GDL PE-GPR PEC-AD PEC-Admin PEC-AS PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-OU PEC-REC PEC-REP PEC-ROU PEC-VM PEC-Voice UCSales

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (17) · No (116) · Yes (2)

None (69) · Administrator (22) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (8) · Administrator, Developer, Supervisor (4) · Agent, Supervisor (4) · Developer (6)

Other values: ; 3rd Party and Open Source Software Used All Use Cases Aspect Historical Reports Base Images Create your first chat bot Customer Service Automation Solution Guide (Genesys Multicloud CX) Deploying Widgets Developer Sandbox Docker Compose Docker Hub Docker Ready Environment Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Gamification Solution Guide Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX APIs Genesys Portal content accessibility Genesys Predictive Engagement - Salesforce Lightning integration Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement Glossary Genesys Predictive Engagement overview Genesys Predictive Engagement resources for developers Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Softphone for Agents and Supervisors Genesys Widgets overview Getting Started with CX Contact How Agent Setup works How Agent Workspace works How Callback works How Chat works How Cloud Data Download Service works How Co-browse works How Digital Channels works How Email works How Genesys Softphone works How Gplus Adapter for Salesforce works How Intelligent Workload Distribution works How IVR works How Outbound works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How to create a chatbot How Voice works How Widgets works How Workforce Management works Integrating Genesys Predictive Engagement into Genesys Engage on-premises Integration with Genesys Widgets Journey history data retention period change Knowledge Search Service - Quick start guide Managing Accessibility for Agent Workspace Matrix Tables Feedback Form Microsoft Teams integration with Genesys Multicloud CX MIGRATION DISCOVERY - USE CASES MATRIX nGAGEMENT overview nGAGEMENT permissions nGAGEMENT system requirements Outbound Quick Start: Load a New Sub-campaign and Make a Call Outcome limitation change Performance DNA Moodle Integration Setup Guide Prepare for Operating System Prepare widgets for Genesys Predictive Engagement Prerequisites for Genesys Multicloud CX Deployments Provisioning Genesys Multicloud CX Hybrid Integrations PureConnect Outbound Solution Guide (Interaction Dialer) Required Genesys Cloud CX domains test2 Testing purposes only TestStandalone Using Predictive Engagement in Genesys Multicloud CX View, edit, and create Genesys Multicloud CX Email boxes Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility Which version am I using? Workforce Management Product Alerts

None (30)

Other values: ; Accessibility for Agent Workspace AutoSolutions Callback Co-browse Create your first bot createchatbot Deploying Widgets Email Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Gamification Solution Guide Genesys Multicloud CX AI-Powered Forecasting Genesys Portal content accessibility Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement in Genesys Engage on-premises Genesys Predictive Engagement overview Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Widgets overview Getting Started Gplus Adapter SF Historical Reports How Agent Workspace works How Chat works How Digital Channels works How Genesys Softphone works How IVR works How IWD works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Widgets works How Workforce Management works Integration with Genesys Widgets Interaction Dialer Knowledge Search Service Microsoft Teams integration nGAGEMENT overview nGAGEMENT permissions Outbound Quick Start: Load a New Sub-campaign and Make a Call Performance DNA Moodle Integration Setup Guide Prepare for Operating System Prepare widgets for Genesys Predictive Engagement Prerquisites Provisioning Required Genesys Cloud CX domains System requirements test2 Testing purposes only Third party Use Cases Matrix Using Predictive Engagement in Genesys Multicloud CX View, edit, and create Genesys Multicloud CX email boxes Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility

None (128) · bots (2) · OSHelp (1) · Outbound (2) · WebChat (2)

None (3) · Administrator (2) · Agent Setup (2) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Data Layer (4) · Genesys Dialog Engine (2) · Genesys Docker Documentation (3) · Genesys Predictive Engagement (21) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (2) · Intelligent Workload Distribution (4) · Internal Content Administration (1) · IVR Administration (2) · nGAGEMENT (7) · Outbound (CX Contact) (5) · QnA Service (1) · Reporting (2) · Routing and Designer (2) · Sales Collateral (3) · Solutions (19) · Voice (2) · Voicemail (2) · Widgets (8) · Workforce Management (9)

None (121) · Admin (5) · Administrator (2) · AspectDeployment (1) · Deployment (4) · User (2)

None (87) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None (111) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)

None (135)