Drilldown: Article

None (7) · No (188)

Draft:ContentAdmin (1) · Draft:PEC-AD (1) · Draft:PEC-REP (17) · Draft:PEC-WFM (79) · PEC-AD (1) · PEC-REP (17) · PEC-WFM (79)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (15) · No (180)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

What-If Window (4)

Other values: ; Acrolinx test Activities Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adherence Adherence Views Agent Contracts and Rotating Patterns Agent statistics Agents Agents Time Off Associating Agents with Rotating Patterns Availability Patterns Business Units Calendar Call Browser report filters Campaign statistics Colors Configuration Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Creating Activity Sets and Groups Dashboard report filters Day Off and Weekend Rules Display External Content eServices statistics Exception Types Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts Genesys Pulse Accessibility Graph View Options Historical Data Import Import/Export Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Multi-Site Activities New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Operational report filters Organization Overlays Performance Performance Alerts View Performance Intra-Day View Performance Monitor View Policies Popular Reports Publishing and Extracting Forecasts Pulse Manage Agents Queue statistics Real-time Reporting with Genesys Pulse Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule State Groups Shared Transport Shift synchronization Shifts Sites Staffing Budgeting Information Staffing Build Wizard Staffing Split Wizard Standard Report Templates Statistics Supervising agents Swap Agent Schedules Wizard Task and Shift Sequences Template Function Library Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Users VAR report filters Volumes Build Wizard Volumes Split Wizard Working with Dashboards and Wallboards

What-If Window (4)

Other values: ; Activities Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adherence Adherence Views Agent Contracts and Rotating Patterns Agent statistics Agents Agents Time Off Associating Agents with Rotating Patterns Availability Patterns Business Units Calendar Call Browser report filters Campaign statistics Colors Configuration Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Creating Activity Sets and Groups Dashboard report filters Dashboards and Wallboards Day Off and Weekend Rules Display External Content eServices statistics Exception Types Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts Genesys Pulse Accessibility Graph View Options Historical Data Import Import/Export Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Multi-Site Activities New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Operational report filters Organization Overlays Overlays overlays Performance Performance Alerts View Performance Intra-Day View Performance Monitor View Policies Popular Reports Publish/Extract Forecasts Queue statistics Real-time Reporting with Genesys Pulse Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule State Groups Shared Transport Shift synchronization Shifts Sites Staffing Budgeting Information Staffing Build Wizard Staffing Split Wizard Standard Report Templates Statistics Supervising agents Swap Agent Schedules Wizard Task and Shift Sequences Template Function Library Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Users VAR report filters Volumes Build Wizard Volumes Split Wizard

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

Agent Workspace (2) · Internal Content Administration (1) · Reporting (34) · Workforce Management (158)

GVP (8) · RT (26) · Supervisor (158) · SupervisorHelp (2) · Test (1)

None (2) · IVR Administration (8) · Pulse Reporting (26) · Workforce Management (159)

None (195)

None (195)