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None (127) · GenesysEngage-cloud (8) · Private Edition (2)

None (15) · No (122)

None (134) · Administrator (3)

None (7) · Storage Requirements (3) · Architecture (3) · Configure VXLAN on OpenShift (3) · High availability and disaster recovery (3)

Other values: ; (New) Task summary: contact center setup About <service_name> About Genesys Multicloud CX private edition Agent and contact center statistics Before you begin Capacity rules Communication ports and protocols Configure <service_name> Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure F5 SIP-ALG Configure inactivity timeout options Configure voice ringtones (voice) Configuring logging Configuring Logging and Monitoring tools Configuring monitoring Create a VXLAN profile and tunnel on the BIG-IPs Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Creating namespaces Deploy Deployment tasks summary Downloading your Genesys Multicloud CX containers Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) F5 BIG-IP for OpenShift Genesys Multicloud CX private edition services Get started Import agents Install Container Ingress Service (CIS) Interaction channels Logging Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Metrics Network settings Networking overview OpenShift security settings Order of services deployment Overriding Helm chart values Overview of F5 BIG-IP for OpenShift Pod security settings Popular tasks Provision <service_name> Public Repository Links Quick deployment tour Rollback SBC Integration Security overview Service priorities for Genesys Multicloud CX services Setting up a CD pipeline Setting up an OpenShift Container Registry Setup VXLAN tunnels to the Openshift Cluster Software requirements Templates Troubleshooting deployment challenges Understanding responsibilities Understanding versions Understanding versions - obsolete Uninstall Upgrade Upgrade overview Upgrade process Upgrade strategies Upgrade, rollback, or uninstall <service_name> Use templates to configure agents Virtual Queues Voice connectivity Work with Agent Setup

None (72) · Configure VXLAN on OpenShift (3) · Private edition services (2) · SBC Integration (2) · Overview of F5 BIG-IP for OpenShift (2) · Templates (2) · Install Container Ingress Service (CIS) (2) · Uninstall (2) · Configure F5 SIP-ALG (2) · Virtual Queues (2) · Voice connectivity (2) · Configure a multi-channel contact center (2) · Capacity rules (2) · Agent and contact center statistics (2) · Public Repository Links (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create a VXLAN profile and tunnel on the BIG-IPs Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) F5 BIG-IP deployment for OpenShift F5 BIG-IP for OpenShift Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Setup VXLAN tunnels to the OpenShift Cluster Troubleshooting deployment Understanding versions Understanding versions - obsolete Upgrade, rollback, or uninstall Use templates to configure agents Work with Agent Setup

None (133) · Journey (4)

None (9) · Agent Setup (40) · Genesys Multicloud CX Private Edition (76) · Internal Content Administration (12)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

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None (120) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)