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Agent Adherence Reporting Metrics and End Notes (2) ·
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Integrate IWD with Genesys Workforce Management (WFM) (2) ·
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Agent Adherence Report Metrics and End Notes (2) ·
Agent and contact center statistics (2) ·
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D
- Draft:GDE/Internal/Deployment/Before you begin
- Draft:PEC-AS/Current/ManageCC/Agent and contact center statistics
- Draft:PEC-AS/Current/ManageCC/ASCapRules
- Draft:PEC-Developer/HIW
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDSetup
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision
D cont.
- Draft:PEC-WFM/Current/Administrator/AdhrEndNts
- Draft:PEC-WFM/Current/Administrator/CCPerf
- Draft:PEC-WFM/Current/Administrator/SchedSumm