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None (56) · GenesysCloud (32) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (382) · GenesysEngage-onpremises (2) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

No · None · Yes · Other

None (120) · Administrator (14) · Administrator, Agent, Supervisor (2) · Administrator, Developer (9) · Administrator, Supervisor (226) · Developer (65) · Supervisor (42)

Engage (5) · Localize widgets and services (5) · Toaster (5) · Overlay (5) · WebChat (5) · Logging (5) · Console (5) · WindowManager (5) · SideBar (5) · WebChatService (5)

Other values: ; Abandon Delay Report About GCXI / RAA About Genesys Info Mart About Genesys Pulse About RAA About the Genesys Info Mart historical database Accessibility Activity Summary Report Add a Widget Agent Conduct Report Agent Details Activity Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent State Details Report Agent statistics Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports Alternative formats for PE metrics ANI Details Dashboard ANI Details Report App Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Billing Data reports Blocks Summary Report Bot Analytical Dashboard Business Metrics Executive Report Business Results reports Calendar Call Browser report filters Callback Callback Details Report Callback reports Callback Summary Report Callback Widget CallbackService CallUs Campaign Callbacks Summary Report Campaign statistics Campaign Summary Report Can I customize CX Insights reports? Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report ChannelSelector Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Chat Thread Report Co-browse Co-browse Detail Report Co-browse reports Co-browse Summary Report Common Configuration Configure <service_name> Configure GCA Configure GCXI Configure GIM Configure GSP Configure RAA Configure widgets and services Contact List Effectiveness Report Cookies Customer Perspective Report Customer Segment Service Level Report Customize appearance Customize reports CX Insights for iWD reports and dashboards Dashboard and Wallboard Examples Dashboard report filters Dashboards Database considerations Deploy <service_name> Deploy RAA Deploying Widgets Designer reports Details reports Display External Content Email reports Engage Widget eServices statistics Exporting data Features and functionality Final Disposition Dashboard Generate historical reports Genesys CX Insights for iWD project Genesys CX Insights Support for GDPR Genesys CX Insights User Management Genesys Info Mart Historical Database Reference Genesys Pulse Accessibility Genesys Pulse User Preferences Genesys Widgets deployment guide Genesys Widgets extensions Genesys Widgets overview Genesys Widgets videos High availability and disaster recovery How do I access historical reports? How Reporting works How Widgets works Import/Export Inbound Intraday Email Process Report Inbound Voice User Report Interaction Flow Report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report Intraday Process Dashboard Intraday Process Report IVR Usage Report Manage Report Templates Metrics Milestone Path Analysis Dashboard Milestone Summary Report Offers Operating and managing Genesys Info Mart Outbound Contact reports Outbound Email Report Popular Reports Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Provision GCXI Provision RAA Pulse Manage Agents Queue Outline Report Queue statistics Queue Summary Report Queues reports Real-time Reporting with Genesys Pulse Report Descriptions Report Formulas Report scheduling Resource Performance Report Rich Media Self-Service Statistics Report Shared Provisioning Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Standard Report Templates Statistic Properties StatsService Styling the Widgets Supervisor Dashboard Supported browsers Survey Answer Report Survey Statistics Report Task Age Report Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Template Function Library Tenant Provisioning Transfer Dashboard Transfer Detail Report Upgrade, rollback, or uninstall RAA WebChat Widget Weekly Agent Group Performance Dashboard Weekly Agent Group Utilization Dashboard Weekly Business Attribute Dashboard Weekly Queue Summary Dashboard Weekly Self Service Containment Dashboard Widget Errors Widget Management Widget Types Widgets Bus API overview Work with projects Work with reports Working with Dashboards and Wallboards

None (70) · WebChat (5) · Localize widgets and services (5)

Other values: ; Abandon Delay Report About the Genesys Info Mart historical database Accessibility Activity Summary Report Add a Widget Agent Conduct Report Agent Details Activity Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent State Details Report Agent statistics Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports ANI Details Report App Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Billing Data reports Blocks Summary Report Bot Analytical Dashboard Business Metrics Executive Report Business Results reports Calendar Call Browser report filters Callback Callback Details Report Callback reports Callback Summary Report Callback Widget CallbackService CallUs Campaign Callbacks Summary Report Campaign statistics Campaign Summary Report Can I customize CX Insights reports? Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report ChannelSelector Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Chat Thread Report Co-browse Detail Report Co-browse reports Co-browse Summary Report Co-browse___ Common Configuration Configure widgets and services Console Console___ Contact List Effectiveness Report Cookies Customer Perspective Report Customer Segment Service Level Report Customize appearance Customize reports CX Insights for iWD reports and dashboards Dashboard and Wallboard Examples Dashboard report filters Dashboards Dashboards and Wallboards Deploying Widgets Designer reports Details reports Display External Content Email reports Engage Engage Widget Engage___ eServices statistics Exporting data Final Disposition Dashboard GCXI project Generate historical reports Genesys CX Insights for iWD project Genesys CX Insights User Management Genesys Info Mart Historical Database Reference Genesys Pulse Accessibility Genesys Pulse User Preferences Genesys Widgets deployment guide Genesys Widgets extensions Genesys Widgets overview High availability and disaster recovery How do I access historical reports? How reporting works How Widgets works Import/Export Inbound Intraday Email Process Report Inbound Voice User Report Interaction Flow Report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report Intraday Process Dashboard Intraday Process Report IVR Usage Report Manage Report Templates Milestone Summary Report Offers___ Outbound Contact reports Outbound Email Report Overlay Overlay___ Popular Reports Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Queue Outline Report Queue statistics Queue Summary Report Queues reports Real-time Reporting with Genesys Pulse Report Descriptions Report Formulas Report scheduling Resource Performance Report Rich Media Self-Service Statistics Report SideBar SideBar___ Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Standard Report Templates Statistic Properties StatsService StatsService___ Styling the Widgets Supervisor Dashboard Support for GDPR Supported browsers Survey Answer Report Survey Statistics Report Task Age Report Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Template Function Library Toaster Toaster___ Transfer Detail Report Upgrade, rollback, or uninstall WebChat Widget WebChatService WebChatService___ Widget Errors Widget Management Widget Types Widgets Bus API overview Widgets videos WindowManager WindowManager___ Work with reports

None (460) · RealTime (14) · WebChat (2) · WebChatService (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (12) · Administrator (6) · CX Insights (2) · Developer (16) · Developers (2) · GCAPI (28) · GCDeveloper (11) · GCXIPEGuide (15) · GIM (1) · GIMPEGuide (14) · GVP (4) · PulsePEGuide (9) · RAAPEGuide (6) · RPRT (257) · RT (44) · SDK (51)

None (201) · IVR Administration (4) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (201)

None (478)

None (440) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (11) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (7)