Drilldown: Article

None (6) · No (98)

Draft:PEC-AS (5) · Draft:PEC-ES (12) · Draft:PEC-OU (32) · Draft:PEC-PA (6) · PEC-AS (5) · PEC-ES (12) · PEC-OU (32)

GenesysEngage-cloud (104)

None (4) · No (100)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

DNs (3) · Voicemail management (3)

Other values: ; Access Groups Advanced Input - Preprocessing Agent Logins Apply Treatments Assign Weights to Contact Lists Campaign Structure and Terminology Campaigns Compliance Configure a Dashboard Row Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create a Standard Response Create an Email Template Create an SMS Template Create and Insert Field Codes Create and Manage Caller ID Sets Create and Manage User-defined Field Labels Create and test screening rules CX Contact Analytics CX Contact Basics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation DN Groups Field Code Examples Field Code Variables Field Codes Import Specification Files Import, Export, and Manage Contact Lists Lists Manage Consent Lists Managing and working with objects Partition-based Access Controls Plan and build a Category Tree Role-based Access Controls Roles Screening Rule reference Screening rules Scripts SCXML-based Treatments Search for and Manage Contacts Standard Responses Time Zone Assignment Using Formulas in Field Codes View Campaign Statistics Virtual Queues Voicemail Management within Agent Setup

DNs (3) · Voicemail management (3)

Other values: ; Access Groups Advanced Input - Preprocessing Agent Logins Apply Treatments Assign Weights to Contact Lists Campaign Structure and Terminology Campaigns Compliance Configure a Dashboard Row Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create a Standard Response Create an Email Template Create an SMS Template Create and Insert Field Codes Create and Manage Caller ID Sets Create and Manage User-defined Field Labels Create and test screening rules CX Contact Analytics CX Contact Basics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation DN Groups Field Code Examples Field Code Variables Field Codes Import Specification Files Import, Export, and Manage Contact Lists Lists Manage Consent Lists Managing and working with objects Partition-based Access Controls Plan and build a Category Tree Role-based Access Controls Roles Screening Rule reference Screening rules Scripts SCXML-based Treatments Search for and Manage Contacts Standard Responses setup summary Time Zone Assignment Using Formulas in Field Codes View Campaign Statistics Virtual Queues Voicemail Management within Agent Setup

None (104)

Agent Setup (10) · eServices Manager (24) · Outbound (CX Contact) (64) · Platform Administration (6)

Administrator (30) · CXContact (64) · ManageCC (10)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (104)

None (104)