Drilldown: Article

No (63) · Yes (3)

Draft:PEC-REP (6) · PEC-REP (4) · AUTH (2) · VM (2) · PrivateEdition (2) · PEC-IWD (2) · PEC-Email (2) · PEC-DC (2) · PEC-AD (2) · IXN (2) · GWS (2) · GVP (2) · Draft:VM (2) · Draft:PrivateEdition (2) · WebRTC (2) · Draft:GWS (2) · Draft:ContentAdmin (2) · Draft:DES (2) · Draft:GAWFM (2) · Draft:PEC-IWD (2)

Other values: ; DES Draft:AUTH Draft:GVP Draft:IXN Draft:PEC-AD Draft:PEC-CAB Draft:PEC-DC Draft:PEC-Email Draft:PEC-GPA Draft:PEC-OU Draft:STRMS Draft:TLM Draft:UCS Draft:WebRTC PEC-CAB PEC-OU STRMS TLM UCS User:Jose.druker@genesys.com

None (63) · GenesysEngage-onpremises (3)

No (66)

None (66)

Upgrade, rollback, or uninstall RAA (3)

Other values: ; About <service_name> About CX Contact About Designer About Digital Channels About Email About Event Stream About GCXI / RAA About Genesys Authentication About Genesys Engage cloud private edition About Genesys Engagement Service/Callback About Genesys Info Mart About Genesys Multicloud CX private edition About Genesys Pulse About Genesys Voice Platform About Genesys Web Services and Applications About Gplus Adapter for Salesforce About Gplus Adapter for WFM About Interaction Server About IWD About IWD Data Mart About RAA About Telemetry Service About the Tenant Service About Universal Contact Service (UCS) About Voice Microservices About WebRTC About Workspace Web Edition Upgrade or uninstall Gplus Adapter for WFM Upgrade, rollback, or uninstall <service_name> Upgrade, rollback, or uninstall Designer Upgrade, rollback, or uninstall Digital Channels Upgrade, rollback, or uninstall Email Upgrade, rollback, or uninstall Genesys Authentication Upgrade, rollback, or uninstall Genesys Voice Platform Upgrade, rollback, or uninstall GWS Ingress Upgrade, rollback, or uninstall Interaction Server Upgrade, rollback, or uninstall Voice Microservices Upgrade, rollback, or uninstall WebRTC Upgrade, rollback, or uninstall Workspace Web Edition

None (54) · Upgrade or uninstall (1) · Upgrade, rollback, or uninstall (11)

None (66)

None (3) · Agent Desktop (1) · Agent Workspace (2) · Callback (2) · Designer (2) · Digital Channels (3) · Email (3) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Private Edition (4) · Genesys Voice Platform (3) · Genesys Web Services and Applications (3) · Gplus Adapter for Salesforce (1) · Gplus Adapter for WFM (2) · Intelligent Workload Distribution (4) · Interaction Server (3) · Internal Content Administration (2) · Outbound (CX Contact) (2) · Reporting (10) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (4) · Web Services and Applications (1) · WebRTC (3)

None (1) · AuthPEGuide (3) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (3) · DESPEGuide (3) · EmailPEGuide (3) · GAWFMPEGuide (2) · GCXIPEGuide (4) · GIMPEGuide (2) · GPAPEGuide (1) · GVPPEGuide (3) · GWSPEGuide (4) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (3) · PEGuide (4) · PulsePEGuide (2) · RAAPEGuide (2) · STRMSPEGuide (2) · TenantPEGuide (2) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (4) · WebRTCPEGuide (3) · WWEPEGuide (3)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (66)

None · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 · 55cef4ff-9306-4313-8fd8-377282a38478 · e38fb4a6-02d6-48d0-a6f1-32635fb394bc · 7a5823f3-05b5-412b-b580-e73e34079c41 · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 · 21ecf3f4-ef12-4276-8872-1e0e3af9561e · e58addd1-923c-445b-b6f5-f0225a55bd15 · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a · 45d1441f-dc69-4a17-bd47-af5d811ce167 · Other