Drilldown: Article

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Article > Standalone: No & Role : Administrator or Agent, Supervisor or Supervisor or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (227) · PEC-WFM (199) · Draft:ATC (171) · Draft:PEC-REP (170) · ATC (155) · Draft:ContentAdmin (149) · Draft:DES (147) · Draft:WID (131) · DES (129) · Draft:PEC-ROU (98) · Draft:PEC-AS (94) · Draft:PEC-Developer (89) · Draft:PEC-REC (86) · Draft:PEC-OU (73) · Draft:PrivateEdition (73) · Draft:PEC-GSM (69) · PEC-REP (65) · PE-GPR (58) · PEC-OU (57) · Draft:PE-GPR (55)
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Platform:
None (919) · GenesysCloud (124) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (1862) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (26) · GenesysEngage-cloud, PureConnect, GenesysCloud (67) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (174) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (28) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (227) · PureConnect, GenesysEngage-cloud (7) · PureEngage (14)
ComingSoon:
None (597) · No (2811) · Yes (64)
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DisplayName:
None (64) · API Commands (27) · Configuration (26) · Logging (23) · Metrics (17) · Getting started (16) · Localization (15) · Overview (14) · Prerequisites (11) · Get started (9) · Interdependencies (8) · New in this Release (8) · Architecture (6) · Logging In and Out (6) · Action map performance (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · About the data we track (6)
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TocName:
None (618) · Configuration (34) · API Commands (27) · Getting started (16) · Localization (15) · Overview (14) · Upgrade, rollback, or uninstall (11) · Prerequisites (11) · Genesys Multicloud CX (11) · Genesys Cloud CX (10) · Activity History (7) · PureConnect (7) · Logging in and out (6) · About the data we track (6) · Service Client API (6) · Action map performance (6) · New in this Release (6)
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Dimension:
None (3206) · Modules (16) · DevTracking (12) · JourneyData (12) · RealTime (12) · ArchFlow (12) · Segments (12) · sr (12) · WebChat (12) · WebActions (11) · WebMessaging (10) · ContentOffers (10) · Journey (9) · UtilityMethods (8) · Outcomes (8) · Analytics (8)
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Product:
Workforce Management (424) · Genesys Predictive Engagement (321) · Designer (274) · Reporting (234) · None (207) · Internal Content Administration (175) · Agent Setup (146) · Widgets (141) · Genesys Recording, Quality Management, and Speech Analytics (132) · Outbound (CX Contact) (130) · Genesys Multicloud CX Private Edition (111) · Genesys Predictive Routing (110) · Routing and Designer (100) · Genesys Skills Management (69) · Agent Workspace (64) · Gplus Adapter for Microsoft Dynamics 365 (56) · Developer (53) · Digital Channels (52) · Gplus Adapter for WFM (52) · Genesys Dialog Engine (46)
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Manual:
Administrator (339) · Supervisor (284) · Designer (253) · Deployment (224) · Admin (208) · AdminGuide (164) · SDK (156) · User (144) · ManageCC (132) · CXContact (110) · Agent (103) · WebAPIs (91) · CX Insights (87) · PEGuide (84) · Help (73) · Test (65) · WritersGuide (65) · Developers (57) · SupervisorHelp (53) · Operations (42)
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Application:
None (2592) · Agent Desktop (5) · Agent Setup (78) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Callback (30) · Cloud Data Download Service (8) · CX Contact (60) · Designer (269) · IVR Administration (22) · Platform Administration (38) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (38) · Recording (111) · Reporting Administration GCXI (2) · Reporting GCXI (2) · Workforce Administration (34) · Workforce Management (167)
UseCase:
None (3466) · CE01 (2) · CE01, CE19 (1) · CE06 (1) · CE37 (2)
PEPageType:
None (3272) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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