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Standalone:
None (461) · No (1210) · Yes (676)
productshort:
DC (9) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEC-GSM (221) · Draft:PEC-OU (89) · Draft:PEC-REP (910) · Draft:PEC-WFM (292) · Draft:PEP-DC (1) · PEC-DC (32) · PEC-OU (71) · PEC-REP (418) · PEC-WFM (252)
Platform:
None (934) · GenesysCloud (3) · GenesysEngage-cloud (1383) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (24) · GeneysyEngage_cloud (2)
ComingSoon:
None (1241) · No (1106)
Role:
None (1672) · Administrator (149) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (6) · Administrator, Developer (9) · Administrator, Supervisor (230) · Adminstrator (2) · Agent (58) · Developer (2) · Supervisor (217)
DisplayName:
None (75) · Architecture (15) · High availability and disaster recovery (11) · Getting started (9) · Agent Group Membership Details Report (9) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Logging in and out (8) · Before you begin (8) · Callback reports (7) · Outbound Contact reports (7) · Agent Details Activity Report (7) · Schedules (6) · Logging (6)
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TocName:
None (938) · Getting started (11) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Logging in and out (8) · Outbound Contact reports (7) · Agent Details Activity Report (7) · Callback reports (7)
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Dimension:
None (2319) · deploydigital (4) · Metrics (6) · OSHelp (1) · RealTime (14) · sr (3)
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Manual:
PDMLibraryGIM (338) · Supervisor (300) · RPRT (271) · PDMCXGIM (170) · PDNAA (121) · CXContact (118) · CX Insights (110) · Administrator (100) · Agent (68) · None (65) · RT (53) · SupervisorHelp (53) · GCXIPRGLibrary (47) · DCPEGuide (43) · GIMPEGuide (42) · Admin (40) · GCXIMCPRG (40) · GCXIPEGuide (36) · Super (33) · PulsePEGuide (27)
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Application:
None (1708) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · CX Contact (66) · Designer (4) · Designer, Platform Administration (2) · IVR Administration (8) · Outbound,Outbound Administration (1) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (231)
UseCase:
None (2343) · CE01 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (2275) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (4) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (4) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (9) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (13) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (16) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (7) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (11)

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