Genesys Engage as an identity provider for Genesys Cloud
Learn how to set up Genesys Engage as an identity provider (IdP) for Genesys Cloud.
Genesys Engage can act as an identity provider (IdP) for Genesys Cloud integrations, such as Workforce Engagement Management.
Complete the following steps to set up Genesys Engage as an IdP:
- Contact your Genesys representative to complete internal configuration.
- Configure Genesys Cloud as an IdP in Genesys Cloud.
- Verify your configuration.
Configure in Genesys Cloud
|Provider Logo||Download this Genesys Engage SVG file to use as the logo.|
|Provider Name||The name of the single sign-on (SSO) provider, which will be shown on the Organization login page. For example, Genesys Engage.|
|The Provider’s Certificate||Download this Genesys Engage PEM file for the certificate.|
|The Provider’s Issuer URI||This is the IdP metadata issuer and must be set to "https://cceauth.genesyscloud.com".|
|Target URL||The IdP SSO endpoint. It should be one of the following:
|Relying Party Identifier||The entity ID of the service provider. This should be the same as the Organization ID.|
Finally, log out of Genesys Cloud and verify your configuration.
To verify your configuration, open Genesys Cloud and choose More Login Options. Enter your Organization and click Next. This redirects you to the authentication screen where you can enter a username and password for one of your Genesys Cloud users.
Click Log In to authenticate and be redirected back to Genesys Cloud.