Base unit of content for Recording, QM and Interaction Analytics - 8.5.510.42

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Component RN Definition[edit source]

Component Recording, QM and Interaction Analytics
Deployment Type Genesys CX on AWS
Release Number 8.5.510.42 (Change release number)
Release Type
Highlight Support for Last 2 Days and Last 3 Days pre-configured date ranges.
Boilerplate(s) Used
Release Date 2021-05-07
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = PRSM AND labels = RN_SM_510_Q2_2021 ORDER BY priority DESC, assignee ASC, status ASC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
PRSM-27714 New The Last 2 Days and Last 3 Days pre-configured date ranges were added to the SpeechMiner UI Date Ran...
PRSM-27541 New Updated: Aug 10, 2021 - SpeechMiner UI no longer supports Single Sign-On because it does not f...
PRSM-27634 Resolved Issue SpeechMiner UI text strings appear in the correct language. Previously, the text strings periodicall...
PRSM-26861 Resolved Issue When searching for expired evaluation sessions, the Creation Date filter now works as expected.
PRSM-28108 Resolved Issue Keys in the interaction metadata that have the same name, but are not in the same case, will no long...
PRSM-28102 Known Issue The SpeechMiner UI may display placeholder text instead of the appropriate localized text string. W...
PRSM-28117 Known Issue When working with Internet Explorer, existing subjects are not shown in the Forward Interactions aut...
PRSM-28120 Known Issue When working with Internet Explorer, existing report names are not shown in the Compare Searches aut...
PRSM-28121 Known Issue Screen Recordings are truncated by a few seconds when the playback starts. When working with Interne...
PRSM-28123 Known Issue After renaming a saved SpeechMiner dashboard, the previous name is displayed until the user logs out...
PRSM-28181 Known Issue The online help for the Date Filter options does not include descriptions for the Last Work Day, Las...
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