Altocloud for PureEngage - Genesys Documentation

Altocloud for PureEngage

Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Altocloud as a cloud service in a hybrid-based architecture.

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This is a draft page; it has not yet been published.

Click on any of the following to see the documentation for that version:

Internal

Release Notes

PureEngage Cloud

Click the following links and search for Altocloud:

PureEngage Premises

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See also:

Agent Pacing Service: November 18, 2018

Get Started

Administrator Resources

Supervisor Features

Developer Resources

Journey JavaScript SDK

Agent Resources

Integrations

All integrations

Cloud environments

Prerequisites

Hybrid and premises-based environments

Integrations

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