Predictive Engagement for Genesys Engage - Genesys Documentation

Predictive Engagement for Genesys Engage

Predictive Engagement is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.

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Internal

Release Notes

Genesys Engage cloud

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Genesys Engage Premises

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See also:

Agent Pacing Service: November 18, 2018

Get Started

Administrator Resources

Supervisor Features

Developer Resources

Journey JavaScript SDK

Agent Resources

Integrations

All integrations

Cloud environments

Prerequisites

Hybrid and premises-based environments

Integrations

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