Prerequisites for PureEngage Cloud Deployments

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This is a draft page; it has not yet been published.

Altocloud has specific prerequisites for PureEngage Cloud deployments.

Genesys Prerequisites

Important
The following table shows the minimum versions of the Genesys components that are required for use with Altocloud.
PureEngage customers who intend to use Altocloud should ensure that their Cloud tenant has been updated to the latest 9.0 versions of the following components. For more information, please contact your Genesys Account Manager.
Genesys Component Version Notes
Genesys Widgets 9.0 9.0.002.06minimum
Digital Channels 9.0 9.0.000.10minimum


Note: Requires Advanced Chat license.


Designer 9.0 9.0.110.21minimum
Agent Desktop 9.0 9.0.000.xx minimum
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