Metrics
From Genesys Documentation
This topic is part of the manual Billing Data Service Private Edition Guide for version Current of Billing Data Service.
Contents
Learn which metrics you should monitor for Billing Data Service (BDS) and when to sound an alarm.
Related documentation:
The metrics described on this page pertain to the internal monitoring of BDS performance and containers, and are intended for administrator use only. These metrics are distinct from the metrics which BDS provides for monitoring contact center activity, which are described in the Billing Data Server User's Guide.
Pushgateway and Kubernetes metrics
Pushgateway:
| Metric | Description | Alarm suggestion |
|---|---|---|
| *bds_pod_processing_start* | start time of BDS processing | If over > 43200 sec ago |
| *bds_pod_processing_end* | end time of BDS processing | If over bds_pod_processing_start + 43200 sec |
| *bds_processing_exit_code* | processing exit code | When != 0 |
Kubernetes:
| Metric | Description | Alarm suggestion |
|---|---|---|
| *kube_pod_container_status_terminated_reason* | shows info about container termination reason | On Error |
| *kube_job_status_start_time* | can be used to trigger alerts if processing is to long | > 43200 sec |
| *kube_job_status_failed* | can be used to trigger alerts of failed jobs | > 0 |
| *kube_pod_created* | used to count pod lifetime | Info |
| *kube_job_status_start_time* | shows started jobs | Info |
| *container_cpu_usage_seconds_total* | info about used CPU | Info |
| *container_memory_usage_bytes* | info about used MEM | Info |