No results metrics and alerts

Find the metrics No results exposes and the alerts defined for No results.

Service	CRD or annotations?	Port	Endpoint/Selector	Metrics update interval
No results	N/A	N/A	N/A	N/A
	Note: As a serverless component, BDS is run via a Kubernetes CronJob. By default, the job runs every 12 hours (twice a day) and pushes information into the Prometheus Pushgateway.

See details about:

• No results metrics
• No results alerts

Metrics

Billing Data Service (BDS) exposes few metrics through Prometheus Pushgateway for monitoring BDS performance and containers. Note that the service-monitoring metrics are distinct from the metrics BDS provides to monitor contact center activity, which are described in the Billing Data Server User's Guide.

The following system metrics are likely to be particularly useful.

• kube_pod_container_status_restarts_total
• kube_job_status_start_time
• kube_job_status_failed

For information about standard system metrics, see System metrics.

Other than the system metrics, BDS provides the following service specific metrics for monitoring and alerting purposes:

Metric and description	Metric details	Indicator of
bds_pod_processing_start The time in which the BDS cron job has started its process.	Unit: Second Type: Gauge Label: Sample value: 1638529175
bds_pod_processing_end The time in which the BDS cron job has ended its process.	Unit: Second Type: Gauge Label: Sample value: 1638538924
bds_processing_exit_code Exit code indicating whether the cron job has successfully started. Returns 0 if the cron job has started successfully, else returns a numeric value.	Unit: Type: Gauge Label: Sample value: 0

Alerts

Billing Data Service does not define any alerts by default in the Helm charts. The following table indicates the sample alerts configuration that you can create using the supported metrics.

The following alerts are defined for No results.

Alert	Severity	Description	Based on	Threshold
BDS-ContainerRestartCount		The container in which BDS did not start or no longer responsive.	kube_pod_container_status_restarts_total	>0
BDS-JobStartTime		The cron job that did not start in scheduled time or that was being processed for a long time.	kube_job_status_start_time	< (time() - 44100)
BDS-JobFailStatus		Cron job failed status.	kube_job_status_failed	>0