Supported browsers

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Review the supported browsers for Genesys Predictive Engagement.

Genesys Predictive Engagement is part of the Genesys Cloud platform, which supports the browsers listed in the Genesys Cloud system requirements.

Journey JavaScript SDK

The Journey JavaScript SDK (tracking snippet) tracks visitor activity on all webpages that visitors view with any industry-standard browser, such as Chrome, Safari, FireFox, and Edge.

Messenger JavaScript SDK

Feature coming soon: Web messaging
If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. For web messaging, use the Messenger JavaScript SDK to track visitor activity on all webpages that visitors view with any industry-standard browser, such as Chrome, Safari, FireFox, and Edge.


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