Supported browsers

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Review the supported browsers for Genesys Predictive Engagement.

Genesys Predictive Engagement is part of the Genesys Cloud platform, which supports the browsers listed in the Genesys Cloud system requirements.

Journey JavaScript SDK

The Journey JavaScript SDK (tracking snippet) tracks user activity on all webpages that users visit with any industry-standard browser, such as Chrome, Safari, FireFox, and Edge.

Messenger JavaScript SDK

Web messaging: Feature coming soon
If you are a Genesys Cloud customer, web messaging replaces web chat. Use the Messenger JavaScript SDK (tracking snippet) to track user activity on all webpages that users visit with any industry-standard browser, such as Chrome, Safari, FireFox, and Edge.


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