The cookie Altocloud uses to identify visitors
To identify visitors, Altocloud uses a first-party cookie named _actmu to store the visitor ID. This is a unique, randomly generated string that is stored in the browser. This cookie is sent to the Altocloud APIs to determine whether a tracked event is associated with a particular visitor and to associate subsequent visits to the same site with the same user.
Other cookies that Genesys Altocloud sets
Cookies that expire 1 year after they are set or updated
||Distinguishes logged in visitors. This cookie is set to the user ID passed when calling the identify method. |
||Distinguishes visitors. The cookie is created when the Genesys Altocloud SDK library executes and no existing __actmu cookies exists.|
||Distinguishes the visit count for an individual visitor. This cookie is created and updated on each separate visit. |
Cookies that expire 30 minutes after they are set or updated
||Distinguishes visitor’s beacon and pageview counts for the current session and all sessions collectively. |
||Distinguishes UTM information.|
||Distinguishes the session referrer.|
|_actms||Distinguishes session ID.|
|_actts||Distinguishes timestamps of the visitor’s first, previous, and current session.|
Cookies that expire at varying times
||Altocloud uses this cookie to check whether first-party cookies are supported by the browser and whether Altocloud can successfully set the tracking cookies.||Immediately after it is set.|
||Stores data submitted in a form and sends it on the next page load.
||If this cookie is not set before user leaves the site, the cookie expires when the session expires.|
|_actmh||Stores a hash of the visitor information that is passed when calling identify to minimize the number the times this information is sent to the Genesys Altocloud servers.