Cookie usage

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This topic is part of the manual Altocloud Developer's Guide for version Current of Altocloud.

Learn how you can configure the way in which Altocloud uses cookies to store visitor data.

The cookie Altocloud uses to identify visitors

To identify visitors, Altocloud uses a first-party cookie named _actmu to store the visitor ID. This is a unique, randomly generated string that is stored in the browser. This cookie is sent to the Altocloud APIs to determine whether a tracked event is associated with a particular visitor and to associate subsequent visits to the same site with the same user.

Other cookies that Genesys Altocloud sets

Cookies that expire 1 year after they are set or updated

You can change the expiration time for all cookies that expire after 1 year. For information on how to do this, see Configure advanced tracking.

Name Description
Distinguishes logged in visitors. This cookie is set to the user ID passed when calling the identify method.
Distinguishes visitors. The cookie is created when the Genesys Altocloud SDK library executes and no existing __actmu cookies exists.
Distinguishes the visit count for an individual visitor. This cookie is created and updated on each separate visit.

Cookies that expire 30 minutes after they are set or updated

Name Description
Distinguishes visitor’s beacon and pageview counts for the current session and all sessions collectively.
Distinguishes UTM information.
Distinguishes the session referrer.
_actms Distinguishes session ID.
_actts Distinguishes timestamps of the visitor’s first, previous, and current session.

Cookies that expire at varying times

Name Description Expiration details
Altocloud uses this cookie to check whether first-party cookies are supported by the browser and whether Altocloud can successfully set the tracking cookies. Immediately after it is set.
Stores data submitted in a form and sends it on the next page load.
If this cookie is not set before user leaves the site, the cookie expires when the session expires.
_actmh Stores a hash of the visitor information that is passed when calling identify to minimize the number the times this information is sent to the Genesys Altocloud servers.

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