From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Learn how to recognize when Genesys Predictive Engagement does not fully recognize a visitor.
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing visitors)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Outcome > View (to see outcomes achieved and scores for a visit)
- Journey > Segment > View (to see matched segments for a visit)
- Journey > Visit > View (to see live tracking information about visitors who are on your website currently)