Outcome scores for agents
Learn how to recognize when a customer is or is not progressing towards one of your business goals.
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View outcome scores
A solid green bar indicates that the customer achieved the outcome.
A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.For more information on defining business outcomes, see Outcomes. For more information on how Altocloud gathers and uses outcome data, see Outcome probabilities.