Outcome scores for agents
From Genesys Documentation
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View outcome scores
A solid green bar indicates that the customer achieved the outcome.
A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.