Segments assigned for agents
Learn how to use segments to understand what characteristics or behaviors a user shares with other users.
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Outcome > View permission (to see outcomes achieved and scores for a visit)
- Journey > Segment > View permission (to see matched segments for a visit)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View assigned segments
A segment represents a group of customers that have something in common. For example, a segment might include all customers who use the same browser or are from the same geographic region.
Segments appear in the order in which Altocloud assigns them to the customer.For more information on defining segments, see Segments.