An agent's experience in Genesys Cloud

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This topic is part of the manual Altocloud Agent's Guide for version Current of Altocloud.

In Genesys Cloud, Altocloud presents customer journey information to agents.

Customer journey information

If a visitor accepts an offer to chat from Altocloud, customer journey information displays in the right side of the Interactions panel when you pick up the interaction. You must have the appropriate Altocloud permissions to view the customer journey information.

You can access the following information, which is updated as you interact with the visitor:

For more information