Additional information for agents

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Learn how to view details about a customer's geographic location and the technology they use.

Prerequisites

  • Configure the following permissions in Genesys Cloud:
    • Journey > Customer > View (to see information about existing customers)
    • Journey > Event > View (to see events on the customer journey map)
    • Journey > Outcome > View (to see outcomes achieved and scores for a visit)
    • Journey > Segment > View (to see matched segments for a visit)
    • Journey > Visit > View (to see live tracking information about visitors who are currently on your website)

View additional information

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View additional information, including the customer's:

Browsers

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Devices

Devices.png

Operating System

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