Visitor details

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

View and update details about a visitor on your website.

About visitor details

1

Visitor details include where a visitor has been on your website, the actions they have taken, and other pertinent information. In addition to viewing visitor data, you can update a customer's profile.

View a different visit

1

By default, Altocloud displays the active visit. However, if the customer has visited your website previously, you can select a different visit to view.

View a customer's journey

1

Altocloud updates customer journey information in real-time:

  • The line represents the visitor's clickstream.
  • The pages the visitor has browsed appear along the left.
  1. To see URLs rather than page titles, click the Title/URL toggle.
  2. To see additional activity, click the arrows.
  3. To see details about a key interaction point, hover over its icon.