Troubleshoot webhooks

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Feature deprecation: For more information, see Deprecation: Webhooks.
Learn how to troubleshoot webhooks. Not what you need? See also the Go-live checklist.

Troubleshoot webhooks

Symptom Possible Cause Solution
  • Messages do not get through to the remote system.
  • When you monitor the webhook in the Action Map Performance report, you see web action rejected events.
  • Rate limitation.
  • Contact Genesys Cloud Customer Care.
  • Agents complain that Genesys Predictive Engagement data is not appearing as expected in the third-party application.
  • Agents see rejected messages in the Journey gadget.
  • When you monitor the webhook in the Action Map Performance report, you see web action errored events.
  • You made a bad request in the webhook
  • A Genesys Cloud admin deleted the Genesys Cloud integration that you use.