Troubleshoot webhooks

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn how to troubleshoot webhooks. Not what you need? See also the Go-live checklist.

Troubleshoot webhooks

Symptoms Causes Solutions
  • Messages do not get through to the remote system.
  • When you monitor the webhook in the Action Map Performance report, you see web action rejected events.
  • Possibly caused by a rate limitation.
  • Contact Genesys support.
  • Agents complain that Altocloud data is not appearing as expected in the third-party application.
  • Agents see rejected messages in the Journey gadget.
  • When you monitor the webhook in the Action Map Performance report, you see web action errored events.
  • This may occur if you make a bad request in the webhook, or if a Genesys Cloud admin accidentally deletes the Genesys Cloud integration you use.