Select the action for your action map

Every action map needs a corresponding action that determines how the action map engages your customers.

Prerequisites

• Configure the following permissions in PureCloud:
  • Journey > Action Map > Add, Delete, Edit, and View permissions (to create action maps)
  • Journey > Action Target > View permission (to select a team to handle interactions from the action map)
• Create segments.
• Create outcomes.
• Create user engagements.

Select the action

When you create an action map, select the action that that action map uses to engage your customers:

1. Under Select action, click Configure.
2. Select the type of action and action-specific configuration options:
   • Web chats
   • Content offers
   • Webhooks
   • Architect flow actions
3. Configure the timing.