Configure an action for your action map

Every action map needs a corresponding action that determines how the action map engages your visitors.

Prerequisites

• Configure the following permissions in Genesys Cloud:
  • Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
  • Journey > Action Target > View (to select a team to handle interactions from the action map)
• Create segments.
• Create outcomes.
• Create your action.

Configure an action

Configure the action to take when the action map triggers. For more information about an action's configuration options, see:

• Web chat
• Content offer
• Webhook
  Feature deprecation: For more information, see Deprecation: Webhooks.
• Web messaging
  Web messaging: Feature coming soon!
• Architect flow