Select an action for your action map
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Every action map needs a corresponding action that determines how the action map engages your customers.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
- Create your action.
Select the action
When you create an action map, select the action that that action map uses to engage your customers:
- Under Select action, click Configure.
- Select the type of action and action-specific configuration options:
- Configure the timing.