Select the action for your action map
From Genesys Documentation
Contents
Every action map needs a corresponding action that determines how the action map engages your customers.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
- Create user engagements.
Select the action
When you create an action map, select the action that that action map uses to engage your customers:
- Under Select action, click Configure.
- Select the type of action and action-specific configuration options:
- Configure the timing.