Configure an action for your action map
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Every action map needs a corresponding action that determines how the action map engages your visitors.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
- Create your action.
Configure an action
Configure the action to take when the action map triggers. For more information about an action's configuration options, see:
- Web chat
- Content offer
- WebhookFeature deprecation: For more information, see Deprecation: Webhooks.
- Web messagingWeb messaging: Feature coming soon!
- Architect flow